Is there a minimum age for treatments?
Guests of The Spa and Fitness Center must be at least 18 years of age to receive facials, body treatments or massages. Minors five to 15 years of age may receive manicures, pedicures and makeup application under the condition that a parent or guardian must be in the treatment room. Salon services are available for guests of all ages. A variety of children's activities are available through the resort's Kid’s activities program for overnight guests.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify us 24 hours before your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties require a 24-hour notice. A credit card number is required at the time you book your treatments.
What about payment for Spa services?
We accept all major credit cards and traveler's checks. You may also charge Spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.
What about gratuities?
With your permission, a 20% service charge will be added for each spa service you receive. If services were satisfactory, please feel free to leave additional gratuity which will be distributed to the Spa staff who served you during your visit.