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A couple paid a return visit to Atlanta after many years of absence. Although they were fairly independent travelers, the couple was unfamiliar with the immediate area. The couple consulted the Club Lounge Supervisor for sight-seeing suggestions, hotel services, as well as about supermarkets where they hoped to find Bruce's Sweet Potato Pancake Mix, a product that they had mistakenly assumed would be easily acquired during their travels in the South. The Club Lounge Supervisor not only made valuable suggestions about how to explore the treasures of Atlanta, but he aggressively researched where they might find the product, trying over and over again to find the item since the couple's efforts had been fruitless. In the end, the Club Supervisor fulfilled their wish and secured the item, late in the night, on his time, and presented the item to the couple as a surprise on their last morning at The Ritz-Carlton, Atlanta.