Minors under the age of 18 may NOT receive body treatments, massages, or facials
Minors may NOT participate in fitness classes (must be 18)
Minors aged 16 – 17 may use fitness equipment ONLY when accompanied by a parent or legal guardian
What is the cancellation policy? If you must cancel your individual appointment, please notify us six hours before your scheduled time to avoid being charged the full service fee. Any appointments rescheduled within the six hour window will incur a move fee of $35. Cancellations of personal training sessions or exercise classes require a 24-hour notice. Cancellations of packages or small private parties require 72-hour notice. Cancellations of large groups require a 2-week notice. A credit card number is required at time of booking.
What if I am late for my appointment? Arriving late will simply limit the time for your treatment, as your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied, regardless of late arrivals.
What about payment for spa services? A valid credit card number is required at the time of reservation. All major credit cards with proper identification are accepted for payment. Spa services can also be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in. Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to spa packages, promotions, special events or holidays. All listed discounts are subject to black-out dates. Prices and services are subject to change.
What about gratuities? A 20 percent service charge will be added to each spa service. At your discretion, you may leave additional gratuity for your therapist.
How can I make a reservation? Reservations can be made by calling (808) 665-7079 or by requesting a service online. We encourage you to reserve treatments at least one week in advance.
When should I arrive? For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to relax in our lounges, saunas and steam rooms.
Should I shave before a treatment? Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.
Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel? To achieve the utmost satisfaction and comfort from your service, we ask that you wait at least 8 hours before and after the spa service to wash, shave or use the sauna or steam room; and wait at least 24 hours before and after a laser treatment. In addition, we recommend that you limit your sun exposure before and after the facial or body peel treatment.
What should I wear during my treatment? Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. It is highly recommended that all makeup be removed prior to all spa services. Robes and slippers are provided for your comfort and use. Lockers are available for your personal items.
What about my jewelry and valuables? If you are staying in the hotel, please leave valuable items in the safe in your guestroom. Otherwise, lockers are available for your personal items in the spa facility. For your comfort, please do not wear any jewelry during your spa treatments.
Who can guide me in choosing my treatments? Our spa reservation department will help you plan the perfect spa experience, including the best order in which to enjoy your treatments.
May I use the spa amenities without getting a treatment? Spa facilities, including locker rooms, wet lounges, the whirlpools and relaxation areas, are available daily for a fee: $50 per person/Hotel Guests. This fee is waived with the purchase of a massage or facial service.
What about my comfort? This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please share your preferences with us. We request that cell phones and pagers be turned off in the spa.
Are Gift Certificates available from the spa? Absolutely. You may purchase The Ritz-Carlton Gift Cards in specific dollar amounts, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our Spa Boutique.
What if I have special health considerations? Please notify our spa reservation department with complete and accurate health information before booking your treatments. Please notify the spa reservation agent if you have high blood pressure, allergies, any other physical ailments or disabilities requiring special assistance, or if you are pregnant. If you have any concern at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.
What if I am pregnant? While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our spa reservation agents if you are pregnant when you make your appointments so that they can offer guidance. Please note that pregnancy massage is only available during the second or third trimester.