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When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 15-30 minutes before your scheduled treatment to also enjoy our sauna, steam room, or relaxation area.

What about my jewelry and valuables?

Lockers are available for personal items, however if you are a guest of the hotel, it is recommended that you leave valuable items in the safe in your guest room.

Should I shave before a treatment?

Shaving is recommended but not necessary for a gentleman especially prior to a facial. If you chose to shave prior to your facial, please do so at least two hours before your appointment. Shaving is not recommended prior to body treatments.

What should I wear during my treatment?
During all treatments, the body is fully draped, except for the area being worked on. Robes and slippers are provided as well as disposable underwear. All treatments can be enjoyed by both male & female guests, but the gender of your therapist will always be that of the guest’s choice.

What about my comfort?

Our spa environment offers you the outmost sense of relaxation and tranquility, for this reason we request that all cell-phones and pagers in the spa be switched off. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other condition, please notify your therapist immediately.

Is there a minimum age for treatments?
The Ritz-Carlton Spa services and facilities are for guests 18 years of age or older.

What if I am late for my appointment?

To enhance your spa experience, please arrive 30 minutes before your scheduled treatment. Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa 24 hours in advance to avoid being charged the full service fee.

What about gratuities?

Gratuities will be dispersed to the spa staff that served you during your visit. Additional gratuities may be provided at your discretion.

What about payment for spa services?
Credit cards are accepted. You may also charge services to your hotel bill. All prices are quoted in Egyptian pounds.

Who can guide me in choosing my treatments?
Spa services should be scheduled in advance. The spa reservation agents can assist you in planning your spa experience, including the best order of treatments.

Are gift certificates available from The Ritz-Carlton Spa?

Yes, gift certificate vouchers may be purchased and used towards spa services or any other product purchases.

What if I have special health considerations?

When making a reservation please notify the agent of any medical conditions, allergies, physical ailments or disabilities, and if you are pregnant.

What if I am pregnant?
There are a few services that should be avoided during pregnancy, but many can be enjoyed.