Enjoy a Personalized Experience at Our Spa Hotel in Toronto

When should I make my Spa Reservations?

Please reserve appointments at least three weeks prior to arrival so that we may meet your scheduling requests. Access to our Spa Facilities is complimentary on a minimum spend of CAD 235.  Daily Membership to the Spa is available to Hotel Guests only.

Who can guide me in choosing my treatments? 

Our Spa Concierge is delighted to help you plan the perfect spa experience, including the best order for your treatments.

When should I arrive?

Please arrive 30 minutes prior to your appointment to begin the relaxation experience.  This will allow you to enjoy our lounges, saunas, steam rooms and vitality pools. Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

What should I wear during my treatment?

Most body treatments are enjoyed without clothing; however, please wear what is most comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided in lockers in the gentlemen’s and ladies’ lounges.

What about my jewelry and valuables?

If you are staying in the hotel, please leave valuable items in the safe located in your guest room. Otherwise, lockers are available for your personal items. Please do not bring valuables to the spa. The spa and hotel are not responsible for lost or stolen articles.  Before departing the Spa, please ensure that you have collected all personal items from your locker or the pockets of your bathrobe.

Should I shave before a treatment?

Shaving is recommended, but not necessary, for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 2 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.

Special Consideration

We offer guests an opportunity to escape to a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, please avoid camera usage in the spa.

Is there a minimum age for treatments?

Spa Services and our Spa Facilities are available to guests 18 years and older. Nail Services are available to guests of any age.

What if I have special health considerations or I am pregnant?

If you are a mom-to-be or have health concerns, please let us know so we may consult with you on Spa Services that are recommended during this time. Prenatal Massage is only available to women past their first trimester. Massage and Body Wraps are not recommended for mothers-to-be. Please consult with your doctor prior to making arrangements.

What if I am late for my appointment?

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.

What is the cancellation policy?

If you must reschedule or cancel your appointment, please notify the spa at least 24 hours in advance to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hours notice unless otherwise stipulated in a signed contract.

Can I buy a Spa Day Pass?

Unfortunately, Spa Facilities Day Passes are not available for purchase.  Access to our Spa Facilities is complimentary with a one-hour Spa Service.  Daily Membership to the Spa is available to Hotel Guests only.

What about gratuities?

In an effort to make your spa experience as seamless as possible, an 18 percent gratuity will be added to your services and packages.

What about payment for spa services?

We accept all major credit cards. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.

Are gift certificates available?

Gifts of relaxation are available through our Spa Concierge.

• Cardiovascular & Strength Training


• Peloton® Bike


• Stationary Bike


• Recumbent Bike


• Precor® Elliptical Riders


• Life Fitness® Treadmills


• Free Weights


• Kinesis Machine


• Technogym® Weight Machines


• Movement Studio


• Concept® G2 Rowing Machine


• Saltwater Indoor Pool


• Co-Ed Whirlpool


• Personal Training lead by Innovative Fitness


• Additional Amenities

Innovative Fitness

Our Fitness Centre is led by Innovative Fitness’ committed team of industry-leading training professionals.

The Fitness Centre is reserved for guests 18 years of age or older, and 16 years or older if accompanied by an adult.

Rogers Centre & Lakeshore
Distance: 6.23km
Climb: 50m

Look for the $5 million Art instillations in and around the Centre. On the northwest and northeast façade is a sculpture by Michael Snow, "The Audience". As well, inside on the north wall is a steel and glass sculpture with over 2000 signature of people involved in the construction of the Centre. It also consists of artifacts found during excavation such as musket balls and pottery.

Union Station marks the beginning of the "PATH", a 27km underground pathway connecting major buildings in the downtown core.

Art Gallery of Ontario & Kensington Market
Distance: 5.6km
Climb: 36m

The new AGO is Toronto-born Frank Gehry’s first building in Canada and marks the very place where he made the initial connection between art and architecture. Hallmarks of his AGO design connect the city and the Gallery in provocative new ways including,dramatic sculptural staircases, the warmth of Douglas fir, and the extensive use of glass which infuses the galleries with natural light. As you will discover, it is an extraordinary new home for extraordinary new art.

A local favourite monument and meeting marker in Kensington Market is the cat on the kitchen chair and is a poignant representation of the unique area. Cats rule supreme in the market.

When passing through China Town, look for the Pole Collonade. An art installation along Spadina Avenue depicting various important figures in Chinese culture such as a rooster, dragon, blossoms and more.

St. Lawrence Market & Distillery District
Distance: 5.66km
Climb: 37m

The Distillery District is the only pedestrian zone in Toronto. It also is home to the largest collection of Victorian-era buildings in North America which contain numerous cafés, restaurants, and shops within them.

The old Bank of Montreal building which is home to the Hockey Hall of Fame, is one of only 12 buildings which survived the Great Fire of 1904. The façade has been restored to its 1850’s charm and occupies its original position on Yonge Street.

University of Toronto & Financial District
Distance: 6.06km
Climb: 46m

Check out the Allan Lambert Galleria. Sometimes referred to as the “Crystal Cathedral of Commerce” is an atrium designed by Spanish architect Santiago Calatrava, which connects Bay Street with Heritage Square. The six storey high pedestrian thoroughfare is structured by eight freestanding supports on each side of the Galleria, which branch out into parabolic shapes evoking a forest canopy or a tree-lined avenue because of the presence of building facades along the sides of the structure.

The CN Tower is outfitted with 1,330 super-bright LED lights. They are lit every night from dusk until 2am. Different colours are used to celebrate holidays such as red and white for Canada Day and rainbow colours for Pride.