201 East Trade Street, Charlotte, North Carolina 28202 USA
Phone:  +1 (704) 547-2244   •  Map & Directions

Frequently Asked Questions

Before Your Service

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How can I make a reservation?

Who can guide me in choosing my treatments?

Do I need to be a hotel guest to have a spa treatment?

What time shall I arrive?

Do I shave before my treatment?

What should I not bring to The Spa & Wellness Center?

How can I make a reservation?

Treatments & Services

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Is there a minimum age for treatments?

May I use the Fitness Center amenities without getting a treatment?

Upon Arrival

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What should I wear during my treatment?

What about my comfort?

Health Questions

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What if I have special health considerations?

What if I am pregnant?

The Spa & Wellness Center Policies

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What if I am late for my appointment?

What about gratuities?

What about payment for spa services?

Are Gift Cards available from the Spa & Wellness Center?

What is the cancellation policy?