Hotel Information

The epitome of Midwestern hospitality, and downtown Cleveland's only four-star, four-diamond rated luxury property, The Ritz-Carlton, Cleveland features:

• Ideal heart-of-downtown location
• 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland
• Exceptional dining in Muse and The Lobby Lounge
• 24-hour fitness center and indoor pool.  
• More than 19,000 square feet of meeting and function space
• Indoor access to Tower City Center's shopping, dining and movies, Quicken Loans Arena, Skylight Office Tower and the Carl B. Stokes Federal Court House
• Easy walking access to downtown attractions, such as the Rock and Roll Hall of Fame and Museum, The Warehouse District, Jacobs Field, Cleveland Browns Stadium, and the city's business and financial districts

• Sumptuous marble baths

• European toiletries
• Plush terry or lightweight bathrobe
• Makeup mirror, hair dryer and scale
• Suit, skirt and padded hangers
• Generously sized work desk
• Wireless Internet access
• Multi-line telephone with voicemail
• AM/FM clock radio with alarm, CD player
• Fully stocked mini refreshment bar
• In-room safe deposit box
• Twice-daily housekeeping attention
• Evening turndown service
• Complimentary morning newspaper
• Complimentary overnight shoeshine
• Babysitting services available upon request
• Professional massage therapist available upon request

• Conveniently located in the heart of downtown and within walking distance of stadiums, nightlife, shopping, theatre and the Rock and Roll Hall of Fame and Museum
• Attached to Tower City Center's shopping complex
• Connected to Quicken Loans Arena and Jacobs Field via an indoor walkway
• 24-hour business center
• 24-hour fitness center and pool.  

• More than 19,000 square feet of meeting and function space
• 11 meeting rooms, including three permanent boardrooms
• Comprehensive, 24-hour business services
• Wireless Internet access in all guest rooms, meeting rooms and public space
• Dedicated, award-winning meetings and special events department

• Check-in: 4:00 p.m.
• Check-out: Noon
• Cancellation: Reservations may be cancelled until noon on the day of arrival, without penalty.
• Pets Policy: Dogs and cats under 50 lbs. are welcome. A one-time $75 fee per room applies.

• Indoor pool & Whirlpool 
• Fitness room with advanced resistance training, cardiovascular equipment including elliptical machine, treadmill and upright bicycle, free weights and flat-screen television
• Steam rooms and saunas
• Spacious, comfortable locker room facilities including showers, towel and robe services and deluxe bath essentials
• Complimentary water and fruit

Fitness and Massage Center is open 6:00 a.m. to 10:00 p.m. daily. Access to fitness room, sauna and steam room is available 24-hours a day with guest room key.

Massage services:

• Swedish Massage: traditional European technique that relieves muscular tension and enhances circulation
  30, 60 or 90 minutes / $70, $100, $140
• Deep Tissue Massage: uses deep gliding and compression strokes to ease tired and sore muscles
  30, 60 or 90 minutes / $90, $115, $160
• Sports Massage: designed to release chronic or acute muscular tension and promote therapeutic conditioning
  30, 60 or 90 minutes / $100, $125, $170
• Hot Stone Massage: taps into ancient wisdom and healing energy using a unique blend of oils, a light touch and warmed basalt stones taken from the ocean floor. Stones are smoothed over muscles to assist in the penetration of these specialized oils. Active ingredients help the body's energy flow freely and achieve inner balance. Fresh fragrance leads to a heightened sense of wellbeing.
  60 or 90 minutes / $125, $170
• Aromatherapy Massage: uses fragrant essential oils in combination with therapeutic massage techniques to release muscle tension and ease stress
  additional $10 per treatment
• Combination Massage: any two massage treatments may be combined in one session
  additional $10 per treatment
• In-Room Massage: any massage may be enjoyed in the comfort of your guest room
  additional $30 per treatment

Massage Policies:

Massage services are offered with advanced appointment between 9:00 a.m. and 9:00 p.m. After-hour appointments are available by special request. Services must be cancelled at least two hours in advance of your scheduled appointment time to avoid the full service fee. Prices are exclusive of tax and are subject to change.