A relaxing spa hotel in the heart of downtown TorontoPrepare for your visit to our luxurious Toronto hotel and spa by reading our frequently asked questions. Alleviate any concerns and put your mind at complete ease by learning more about our spa hotel policies, treatment requirements, check-in details and age requirements. Let our luxury day spa melt away your world concerns as you indulge in our rejuvenating treatments.
Reservations Please reserve appointments at least three weeks prior to arrival so that we may meet your scheduling requests.
If you are a mom-to-be or have health concerns, please let us know so we may consult with you on spa services that are recommended during this time.
Access to the Spa is complimentary with a one-hour spa service. Daily Membership to the spa is available to hotel guests only, $50.00 per day.
Age Requirement Spa services are available to guests18 years and older. Salon and Nail services are available to guests of any age.
Cancellations Treatments are reserved especially for you. We kindly request a twenty-four hour notice of cancellation or reschedule to avoid a full service charge. Group reservations are subject to contracted agreement.
Spa Check-In Please arrive 30 minutes prior to your appointment to begin the relaxation experience.
Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.
Gratuities In an effort to make your spa experience as seamless as possible, an 18 percent gratuity will be added to your services and packages.
Special Consideration We offer guests an opportunity to escape to a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, please avoid camera usage in the spa.
Gift Certificates Gifts of relaxation are available through the spa concierge.