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A relaxing spa hotel in the heart of downtown TorontoPrepare for your visit to our luxurious Toronto hotel and spa by reading our frequently asked questions. Alleviate any concerns and put your mind at complete ease by learning more about our spa hotel policies, treatment requirements, check-in details and age requirements. Let our luxury day spa melt away your world concerns as you indulge in our rejuvenating treatments.

When should I make my Spa Reservations?
Please reserve appointments at least three weeks prior to arrival so that we may meet your scheduling requests.

Access to our Spa Facilities is complimentary with a 60 Minute or longer Spa Service.  Daily Membership to the Spa is available to Hotel Guests only.

Who can guide me in choosing my treatments? 
Our Spa Concierge is delighted to help you plan the perfect spa experience, including the best order for your treatments.

When should I arrive?
Please arrive 30 minutes prior to your appointment to begin the relaxation experience.  This will allow you to enjoy our lounges, saunas, steam rooms and vitality pools.

Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

What should I wear during my treatment?
Most body treatments are enjoyed without clothing; however, please wear what is most comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided in lockers in the gentlemen’s and ladies’ lounges.

What about my jewelry and valuables?
If you are staying in the hotel, please leave valuable items in the safe located in your guest room. Otherwise, lockers are available for your personal items.

Please do not bring valuables to the spa. The spa and hotel are not responsible for lost or stolen articles.  Before departing the Spa, please ensure that you have collected all personal items from your locker or the pockets of your bathrobe.

Should I shave before a treatment?
Shaving is recommended, but not necessary, for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 2 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.

Special Consideration
We offer guests an opportunity to escape to a relaxing atmosphere. Please enjoy quiet conversation and refrain from using cell phones. The spa and pool are smoke-free environments. For complete privacy, please avoid camera usage in the spa.

Is there a minimum age for treatments?
Spa Services and our Spa Facilities are available to guests 18 years and older. Nail Services are available to guests of any age.


What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.

What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa at least 24 hours in advance to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hours notice unless otherwise stipulated in a signed contract.

Can I buy a Spa Day Pass?
Unfortunately, Spa Facilities Day Passes are not available for purchase.  Access to our Spa Facilities is complimentary with a one-hour Spa Service.  Daily Membership to the Spa is available to Hotel Guests only.

What about gratuities?
In an effort to make your spa experience as seamless as possible, an 18 percent gratuity will be added to your services and packages.

What about payment for spa services?
We accept all major credit cards. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.

Are gift certificates available?
Gifts of relaxation are available through our Spa Concierge.

What if I have special health considerations or I am pregnant?
If you are a mom-to-be or have health concerns, please let us know so we may consult with you on Spa Services that are recommended during this time.

Prenatal Massage is only available to women past their first trimester. Massage and Body Wraps are not recommended for mothers-to-be. Please consult with your doctor prior to making arrangements.