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There’s a lot of buzz around our Uptown hotel. And for good reason. Residing on our rooftop garden, two beehives create the nectar that sweetens the guest experience, from the honey pecan gelato served in the lobby to honey-based treatments at our spa. In the heart of downtown Charlotte, NC guests will find a hotel committed to its LEED Gold-certified designation and an array of luxury amenities and features that include:

Guest Room Features & Amenities

  • 42” LCD flat-panel television in guestroom
  • Flat-panel television built within bathroom mirror
  • Electronic jack-pack for computer/phone recharging
  • DVD player
  • iPod® docking station
  • BOSE Wave® music system offering music, advanced electronic/timing, docking station and sleep-sounds module
  • Work desk with dual-line phone; pre-wired jackpack
  • Last-minute office supplies and access to Travel Lite, Desktop on Demand and Luggage-Less Travel frequent-traveler conveniences and amenities
  • Illy espresso machine
  • Coffee and tea-making center
  • King or two queen beds
  • 10’ ceilings and floor-to-ceiling windows
  • Dual vanities and separate tub and shower
  • Upgraded bath essentials
  • Two Ritz-Carlton signature terry bathrobes
  • 24-hour in-room dining
  • Daily newspaper

Property Features & Amenities

Meeting space: Discover more than 12,000 square feet of state-of-the-art indoor meeting space, 7,000-square feet Ballroom, and nine function rooms ranging from 464 to 3,842 square feet. The Urban Garden adds further expansive, atrium-style space and is joined to the hotel by its own covered walkway.

Spa & Wellness Center: Our Uptown Charlotte hotel offers a 13,000-square-foot Spa & Wellness Center− a true urban retreat in the heart of Downtown Charlotte. The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, whirlpool, steam, spa services including four treatment rooms, relaxation areas, Movement Studio, Kinesis and cycle studio, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment.

Additional Features: 

  • Valet parking
  • Bike Valet
  • Electric vehicle charging station
  • In-room dining
  • Twice-daily housekeeping service
  • BLT Steak Restaurant
  • The Lobby Lounge, drinks and dining
  • Bar Cocoa dessert dining and retail
  • Cocoa Lab cooking classes
  • Multi-lingual staff
  • 24 hour concierge services
  • Complimentary transportation within the I-277 loop

Business Services

  • Copy service
  • Secretarial service
  • Network/Internet printing
  • Notary public
  • Overnight delivery/pickup
  • Post/parcel
  • Full-service business center
  • Full business center, onsite
  • Fax service

Hotel Policies

  • Cancellation required at least 48 hour prior to arrival.
  • Cancellation within less than 48 hours will be charged the first night room and tax, unless otherwise stated at the time of reservation.
  • The hotel does not cash checks or accept checks as a form of payment.
  • Check-in: 4 p.m.
  • Check-out: 12 p.m.
  • Overnight parking: $38 USD
  • Event parking: $18 USD


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities
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