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There’s a lot of buzz around our Uptown hotel. And for good reason. Residing on our rooftop garden, two beehives create the nectar that sweetens the guest experience, from the honey pecan gelato served in the lobby to honey-based treatments at our spa. In the heart of downtown Charlotte, NC guests will find a hotel committed to its LEED Gold-certified designation and an array of luxury amenities and features that include:

Guest Room Features & Amenities

  • 10-foot ceiling and floor-to-ceiling windows with city views
  • 42-inch flat-screen TV
  • Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower
  • 24-hour in-room dining
  • Illy espresso machine
  • Choice of one king or two queen beds
  • Work desk
  • iPod® docking station
  • BOSE Wave® system with music, advanced electronic/timing, docking station and sleep-sounds module
  • DVD player
  • Daily newspaper
  • Twice-daily housekeeping service

Property Features & Amenities

Meeting space: Discover more than 12,000 square feet of state-of-the-art indoor meeting space, 7,000-square feet Ballroom, and nine function rooms ranging from 464 to 3,842 square feet. The Urban Garden adds further expansive, atrium-style space and is joined to the hotel by its own covered walkway.

Spa & Wellness Center: Our Uptown Charlotte hotel offers a 13,000-square-foot Spa & Wellness Center− a true urban retreat in the heart of Downtown Charlotte. The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, whirlpool, steam, spa services including four treatment rooms, relaxation areas, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment.

Additional Features: 

  • More than 12,000 square feet of meeting and event space
  • Penthouse-level Spa & Wellness Center with spa treatments, a pool, fitness center and other amenities
  • Four restaurants and bars: The Punch Room, BLT Steak, Kinship and Bar Cocoa
  • Ritz Kids programming
  • Hidden Wine retail boutique
  • Cocoa Lab cooking classes
  • Complimentary transportation within the I-277 loop
  • 24-hour concierge
  • Bike valet
  • Electric vehicle charging station
  • Multilingual staff

Business Services

  • Full-service business center
  • Copy
  • Fax
  • Network/Internet printing
  • Notary public
  • Post-parcel
  • Office supplies
  • Overnight delivery/pickup
  • Secretarial
  • Access to Travel Lite, Desktop on Demand and Luggage-Less Travel services

Hotel Policies

  • Check-in: 4 p.m.
  • Check-out: 12 p.m.
  • Cancellation within less than 48 hours will be charged the first night’s room and tax unless otherwise stated at the time of reservation
  • The hotel does not cash checks or accept checks as a form of payment
  • Overnight parking: $38 USD
  • Event parking: $18 USD


  • Main entrance
  • Registration desk, including pathway
  • Accessible guest rooms with a 32-inch wide opening and accessible route
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Service animals allowed for persons with disabilities
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