Visit our Newly Transformed Luxury Spa Resort in Georgia

Who can guide me in choosing my treatments?

Our spa reservation agents can assist you to plan the ideal spa experience catered to your needs.

How should I dress for my treatment?

Most body treatments are enjoyed without clothing; however, please wear whatever makes you comfortable. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided.

Should I shave before a treatment?

Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.

What about my jewelry and valuables?

If you are staying in the hotel, please leave valuable items in the safe in your guest room. Otherwise, lockers are available for your personal items in The Spa.

When should I arrive?

For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to relax in our men’s and women’s lounges. 

Are gift certificates available from the Spa?

You may purchase gift certificates for a specific dollar amount. Spa gift certificates can be used toward services or purchases at The Spa boutique. Contact the Spa for additional information.

What about my comfort?

This is your time, and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We request that cell phones and pagers be turned off in The Spa.

What if I have special health considerations?

When making reservations, please notify the agent if you have high blood pressure, allergies, any physical ailments or disabilities, or if you are pregnant (there are a few services that should be avoided during pregnancy, specifically in the first trimester, but many that can be enjoyed).

What if I am pregnant? 

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our Spa agents if you are pregnant when you make your appointments so that they can offer guidance.

Guests of The Ritz-Carlton Spa must be at least 18 years of age to enjoy The Spa facilities and amenities. Salon services are available to guests of all ages. Salon guests under the age of 18 years of age must be accompanied by a parent or legal guardian. Spa facilities are reserved for guests receiving Spa treatments.
 

Spa reservation agents will book treatment times and assist you with planning your Spa experience in advance. Kindly call to request spa and salon services. Please notify the Spa Concierge if you have high blood pressure, allergies, physical ailments, disabilities, or if you are pregnant. A credit card number is required at the time of booking to guarantee spa services. We kindly ask that cell phones and pagers be turned off upon entering The Spa.

For your enhanced comfort and relaxation, we suggest you arrive 30 minutes before your scheduled treatment to allow time to relax in the lounges, saunas, steam rooms and whirlpool. Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest is not delayed. The full value of your treatment will be charged.

For your convenience, a 22% service charge will be added for each Spa service you receive. Gratuities will be dispersed to the Spa staff that served you during your visit. Additional gratuities may be provided at your discretion. Gift cards are available for purchase and can be used toward services or purchases in The Spa or resort.

If you must cancel or reschedule your Spa appointment, please notify us at least 24 hours before your scheduled appointment time to avoid being charged the full-service fee. Cancellations of packages or private parties require 24-hour notice.