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For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Is there a minimum age for the Spa?
The minimum age requirement for access to the spa and fitness center is above 12. Salon services are available to guests of all ages

Can I use my cell phone in the Spa?

No. Cell phone use in the relaxation lounge will not be relaxing for you or anyone else. Pagers should also be turned off when in the Spa.

What if I arrive late for my service?

Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.

What if I need to cancel my appointment?

If you must cancel your appointment, please notify us at least six hours before your scheduled appointment time to avoid being charged the full value of your service.

Are gratuities included?
For your convenience, a 15% service charge will be added to each Spa service you receive. Gratuities will be dispersed to the Spa staff who served you during your visit. Additional gratuities may be provided at your discretion.

How can I pay for my services?
We accept all major credit cards, traveler’s checks and cash. Hotel guests may also bill to their room.

Who can guide me in choosing my treatment?
Unique spa combinations are specially designed to offer you a selection of our most popular spa treatments. Our Spa Receptionists will be delighted to assist you in the planning of your perfect spa experience, including the best order for your treatments.

Should I wear jewelry or take other valuables to the Spa?
Please leave jewelry and valuables in the safe in your guest room. Lockers are available for your personal items in the spa facility.

Should I shave prior to having a facial?

Shaving is recommended for men prior to facials. If you choose to shave for any treatment, please do so at least two hours before your service to prevent skin irritation. Shaving is not recommended prior to body treatments or hair removal services.

When should I arrive for my treatment?
We encourage you to arrive 30 minutes before your scheduled treatment time to experience the sauna, steam room, soaking tub and Japanese Soaking Bath. To enjoy the full benefits of your treatment, allow time for the Spa Fresh Shower and Relaxation Lounge.

How do I make an appointment?
The Ritz-Carlton Spa, Shenzhen is located on 5th floor, adjacent to the roof garden. The Spa is open from 10 a.m. - 11 p.m. daily. Guests can reach the Spa by calling 86-755-2222-2222. Spa appointments can also be made online.

When receiving a massage, should I wear clothing?
We follow full draping procedures, cloaking the body with a sheet to ensure your privacy throughout your service. Most treatments are enjoyed without clothing; however, we invite you to wear whatever you find most comfortable.

How will my comfort be ensured?

This is your time and you should delight in the experience to the fullest. Please notify us of any preferences such as room temperature, massage pressure or music volume.

I have a medical condition, can I still have treatments?
If you have high blood pressure, allergies, physical disabilities, are pregnant and/or other health conditions you should inform the spa when booking services. Certain services will exacerbate medical conditions and should be avoided. Other services can actually help to calm certain conditions and can be recommended at the time of booking.