At The Ritz-Carlton Istanbul, we have the delight of offering the truly exclusive Charme d’Orient treatments and products. These highly efficacious treatments have the suitability for all skins, specifically those concerned with premature aging and environmental stress.
Our Indoor Spa is open for guests between 7 a.m. – 10 p.m. every day. Reservations from 9 a.m. to 9 p.m.
Please call +90 212 334 43 53 for further information and reservations.
For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
Is there a minimum age for enjoying spa services? Minors may use the swimming pool when accompanied by their parents or a legal guardian between 9 a.m. – 5 p.m.
The age for the fitness center is 16
Minors of all ages may not use spa facilities (e.g., lockers, whirlpools, saunas)
Minors aged 15 and younger may receive manicures and pedicures when accompanied by a legal guardian
No Treatments on minors can be given in guest rooms or private rooms even with a legal guardian present
Massage is for those aged 18 and over
Facials for those aged 18 and over
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. The full value of the treatment will be applied.
What is the cancellation policy?
hould you wish to change or cancel your spa reservation please do provide us with a minimum of 6 hours’ notice to avoid a 100% cancellation charge.
For all cancellations taking place 8 hours or earlier, prior to the scheduled treatment, no cancellation fee is applied.
50% of the total treatment cost is to be charged as cancellation fee, if the treatment is cancelled between 6-8 hours before the scheduled time
The total treatment cost is to be charged as cancellation fee if the treatment is cancelled less than 6 hours before the scheduled time.
What about payment for spa services?
We accept all major credit cards and cash. If you are a guest of the hotel you may also charge Spa Services to your room.
What about gratuities?
Gratuities are not included in the spa treatment prices. They are a matter of personal discretion.
What is VAT?
18% VAT is included in the spa treatment prices.
What if I have special health considerations?
Please notify our Spa Reservation Department before reserving your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, let us know. You will be asked to complete a medical questionnaire prior to your treatment.
When should I arrive? For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to experience The Art of Steam & Sauna.
Who can help me decide how to choose my treatments? Our Spa Reception will help you plan the perfect spa experience, including the best order for your treatments. Unique Spa combinations are specially designed to offer you a selection of our most popular spa treatments.
What about my jewelry and valuables? Please leave such items in the safe in your hotel room. There are lockers available for your personal items in the spa facility and also safe box at the spa reception.
Should men shave before a facial? Shaving isn’t necessary but it is recommended. If you do choose to shave prior to your facial then be sure to do so at least two hours prior to your scheduled appointment.
May I request a male or female therapist for the treatment? Yes, of course. Whether you choose a person of the same or opposite gender, all of our therapists are trained to drape sheets discreetly over any areas of the body not involved with the treatment and to protect your privacy at all times. Please note your preference at the time you are scheduling your reservation.
What should I wear for my treatment?
We will provide you with a robe and slippers to wear and you will be assigned a locker to store your belongings. During your treatment, it is recommended that you experience body services with disposable underwear. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it is the room temperature, the amount of massage pressure or the volume of the music. Notify us of any discomforts or preferences.