Spa & Wellness
Frequently Asked Questions
Where is the Spa located?
The Spa is located on the Lower Level (LL) which is adjacent to the Fitness Center.
What are the operating hours?
Our operating hours are from 10 a.m. to 10 p.m.
How far in advance prior to my appointment should I arrive?
You are encouraged to arrive at least fifteen minutes prior to your appointment for a consultation at the spa, or thirty minutes early if you wish to use spa facilities (sauna, steam room, Jacuzzi, cold plunge).
What if I am late for my appointment?
Arriving late will shorten your treatment. Kindly note your treatment must end on time to prevent further delays.
How do I schedule an appointment?
Please reserve your treatment(s) in advance by calling +62 361 849 8988 ext. 3599 or by visiting the spa at your convenience.
Where do I go once I arrive at the Spa?
Upon arrival at the Spa, please go directly to the Reception Counter. Our Spa Receptionist will re-confirm and briefly explain your scheduled treatments.
What kind of clothing I should wear for my treatment?
We ask that you disrobe completely for your body treatment(s). Our therapists are trained to appropriately drape you for privacy.
Are children allowed at the Spa?
Spa guests must be at least 16 years of age.
Can I bring my mobile phone?
Our spa environment is one of relaxation and tranquility. Please respect the right of all our spa guests to privacy and serenity. We appreciate you turning off your mobile phone while in the spa.
What is the cancellation policy?
If you must cancel your appointment, please notify us at least 12 hours in advance to avoid being charged for your treatment. Cancellations made with less than 12 hours' notice will be charged at full price.
What facilities do you have in the Spa?
Guests can enjoy complete Spa facilities from Hydro-Vital Pool, Steam room, Sauna, Cold Plunge, Hot Whirlpool, and private locker room with a lounge area.
Do you have Fitness Center?
Fitness Centre is adjacent to the Spa area with modern facilities.
Do you have Female and Male therapists?
Our Spa provides talented and well-trained female therapists.Currently, the male therapist is not available.
What are the Spa packages available?
We have treatments ranging from 30 minutes to 120 minutes of service and include spa therapy, body scrubs, and facials.
What are the prices for the packages?
The prices are starting from IDR 950,000 for a 30 minutes treatment and from IDR 2,200,000 for a 90 minutes treatment.
Are pregnant women allowed to have treatments?
If you are pregnant, you may want to avoid treatments using deep pressure and hydrotherapy treatments involving heat. Please inform our Spa Receptionist/Coordinator of your condition upon scheduling your treatment, enabling us to assist you in selecting the most appropriate treatments.