Skip to Content

Club Level

Club Guest Privileges

  • Exclusive benefits specially created for our Club Level guests. 
  • Five food and beverage presentations every day 
  • Complimentary Club Business Center with two computers for guest use 
  • Complimentary pressing of two items per room per day 
  • Copy and fax services available, and reading materials 
  • Dedicated Concierge at your service 
  • Check-in and check-out available in the Club Lounge 

The Club Level Experience 

Club guests at The Ritz-Carlton, Almaty have access to the exclusive Club Lounge located on the 26th floor. Often referred to as a hotel within a hotel, a devoted Concierge inclines to individual desires in a warm atmosphere. You can enjoy spectacular views of Almaty City and the Alatau Mountains with continuous culinary offerings presented throughout the day. Guests will also enjoy a relaxed setting with a separate library, business center stations, TV room and special amenities for Club guests. 

The Club Lounge is open daily from 7 a.m. to 10 p.m.

Unwind at the Club Lounge

Welcome to a stress-free environment filled with comfort and joy. Our Ladies and Gentlemen at the lounge pledge to provide the finest personal care to fulfill even unexpected wishes during your stay. The Club Lounge is the place where you will always feel welcome. 

Club Lounge - Telescope

Enjoy our Club Lounge telescope and take in the iconic views from our 26th floor; the view of historic landmarks as Kok Tobe tower or Kazakhstan hotel and the new Nurly Tau.

From dining reservations to planning family excursions, our dedicated Club Concierge Team is here to make your experience exceptional, relaxing and comfortable. We want you to enjoy the finest personal service to ensure that memories are lasting and all your needs are fulfilled.

Our mini library offers educative and interesting books, which are full of different information about Kazakhstan, selection of international magazines and newspapers.

The wine list for our Club Lounge has been extended to now include local wines. You can discover Almaty from a different perspective.

Teapot, cup and sugar bowl designed with gold flourishes

If you want to deep in Kazakh culture while you are visiting Almaty, you have to do the following tradition! The truly Kazakh tradition is to drink tea with milk and eat popular local chocolate.

 This classic chocolate candy favourite is available in the Club Lounge for guest enjoyment.

Offering a great selection of games and books and a candy bar, our Club Lounge becomes a second home to families. Our little Ritz-Kids guests find multiple ways for entertainment, while the parents can enjoy the amenities of our Club Lounge. Our dedicated Ladies and Gentlemen at The Ritz-Carlton Club Lounge love children and are more than pleased to offer fun experiences for them, such as a treasure hunt trough the hotel.