Welcome to The Ritz-Carlton, Almaty

Let Us Stay With You

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We create such an exceptional experience that the memories stay with you long after your stay with us. Explore the magnificence of the Alatau Mountains, embark on thrilling hiking trails, or immerse yourself in the heritage of the city. The Ritz-Carlton, Almaty is a place you can return to whenever you like, simply by closing your eyes.

Rooms and Suites

Our rooms and suites are elegantly designed to ensure a splendid and pleasant stay. From the moment our guests step into their rooms, they are immersed into the atmosphere of refined elegance and sophistication. Breathtaking views of the mountains and the dynamic cityscape of Almaty lay ground for a unique and inspiring experience.

Let Us Assist You with Your Booking

Please contact our Reservations department at +7 775 288 9659 or email rc.alarz.reservations@ritzcarlton.com for more information about our room options

Club Lounge, The Ritz-Carlton, Almaty
Club Lounge, The Ritz-Carlton, Almaty

Club Lounge

An exclusive Club Lounge with an environment of increased privacy, cosiness and devoted concierge service awaits guests on the 26th floor of the hotel. Spectacular views of the city of Almaty and the Alatau Mountains with continuous culinary offerings presented throughout the day and a relaxed setting with a separate library and meeting room, it is the ideal place to conduct business, plan a family outing or simply unwind.

Lobby, reception, panoramic view
Exterior of the hotel, modern building, mountains
Explore More with The Ritz-Carlton, Almaty

Make your stay exceptional​.

Based in the principles of care, trust and service, the hotel's concierges strive to provide personalised recommendations upon each guest's request.​

Discover the history of Almaty and its sights with us! ​

Contact details: rc.alarz.concierge@ritzcarlton.com

Best transportation experience

Let us help ensure an easy start your stay in the City of Apples. With the assistance of our expert greeting service, your Almaty experience will begin as soon as you step off the plane or train. Let us simplify your arrival with a greeting service and transfer from the airport or train station to t


The Ritz-Carlton, Almaty

Esentai Tower, 77/7 Al Farabi Avenue, Almaty, Kazakhstan, 050040

Tel: +7 727-3328888
Distance from Property: 25.0 KM
Phone Number: +7 727-2703333
Learn More
Airport Shuttle 〒40000
Alternate Airport Transportation

Eco taxi; fee: 3000 KZT (one way) ;on request


Private Car Service

Limousine/Van Service


Bus Station

Esentai Mall Bus Stop

Where Modernity Meets Wonders of the Silk Road

Our 30th-floor check-in area is designed to provide a seamless and exceptional experience. A cozy lounge area awaits, where you can relax and unwind while Ladies and Gentlemen take care of the check-in procedures. Enjoy a cup of special recipe Apple tea as a gesture of Kazakh hospitality and admire the breathtaking panoramic views. Take the opportunity to try local Aport apples, which are the main symbol of Almaty city and learn about the exclusive amenities and services available to guests. At The Ritz-Carlton, Almaty, we strive to familiarise our guests with kazakh traditions and culture. That is why we offer a unique ceremonial serving of Kazakh national sweets and tea in the lobby on the 30th floor, daily from 18:30 to 19:00 hours.

SEVEN Bar & Restaurant - Tea Ceremony
Restaurant, panoramic view to the mountains
Restaurant, panoramic view to the mountains

Haute Cuisine at the Heart of the Alatau Mountains

Indulge your senses in a world of culinary excellence at our selection of restaurants, where every meal is an exquisite journey of flavors, artistry, and impeccable service.


Escape from the pace of the city, re-center your energy, and realign your spirit at the Spa in The Ritz-Carlton, Almaty, where our locally influenced Central Asian beauty treatments and sustainable practices provide the foundation for a memorable experience.

Indoor pool, windows with mountain view
Indoor pool, windows with mountain view

Discover the perfect space for your next event at The Ritz-Carlton, Almaty. Our second floor features four versatile meeting rooms, two of which are bathed in natural daylight, creating an invigorating atmosphere for productive sessions. All of our meeting rooms come fully equipped with everything you need for a seamless and successful event. Before your event begins, enjoy our elegant pre-function area, ideal for networking or a quick break between sessions.

Wedding set up, panoramic view
Wedding set up, panoramic view
Celebrate Your Dream Wedding

Our experienced wedding specialists are dedicated to assist you every step of the way. From the initial planning stages to the execution of your dream wedding, our Ladies & Gentlemen are here to ensure the special day exceeds expectations and becomes a cherished memory of a lifetime. ​Choose from two stunning venues, each with their own unique features. With its generous size and flexible layout, our ground-floor Ballroom offers a versatile space to host weddings, receptions, and other grand events. During the summer months, enjoy the Terrace for a breath of fresh air, beautiful view and refined ambience. The smaller Altitude Ballroom located on 28th floor, boasts breathtaking views of the city, can offer a private reception and bar area, as well as a private dining room for more intimate gatherings. With a pre-function hall, impeccable service, and world-class cuisine, The Ritz-Carlton, Almaty is the perfect choice for your fairy-tale wedding and events.

Journey Into
Inspiring Destinations

What To Expect

We Are Delighted To Welcome You

Property Details



Fitness Center

Indoor Pool

Hot Tub

Daily Housekeeping

Turndown Service

Meeting Space

Convenience Store

Dry Cleaning Service


Room Service

Wake up Calls

Free Wifi

Check-in: 3:00 pm

Check-out: 12:00 pm

Smoke Free Property

Pet Policy

Pets Welcome.

Pets 10 kg or less allowed with cleaning fee of KZT 45000 + VAT per day

Maximum Pet Weight: 10kgs

Maximum Number of Pets in Room: 1

Parking Complimentary On-Site Parking
Off-Site Parking

Essentai Mall 0.1 KM


PerStay: 〒2000

Policies and Payments

Accepts: Cash, Credit Cards


Concierge desk service

Currency Exchange

Property has elevators

Languages spoken by staff:
English, Russian, Kazakh, French, Turkish

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +7 727-3328888

Accessible Hotel Features

Property has elevators

Service Animals are Welcome

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Entrance to On-Site Spa is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable Height Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Deadbolts on Guest Room and Suites Doors

Electronic Room Key

Lowered Deadbolts on Guest Room Doors

Lowered Electrical Outlets

Lowered Night Guards on Guest Room Doors

Lowered Viewports in Guest Room Doors

Mobility accessible rooms

Non-slip Grab Rails in the Bathroom

Roll-in Shower

Safety Chains and/or Latches on Guest Doors

TTY/TTD Compatible

Toilet Seat at Wheelchair Height - Toilet for Disabled

Viewports in Guest Room and Suites Doors


Carbon Footprint: 125.94 kg per room night

Water Footprint: 1434.93 liters per room night

Environmental Practices

Guest Room Recycling