How can I make a reservation?
Reservations can be made by calling (530) 562-3030 or by requesting a service online. We encourage you to reserve treatments at least one week in advance.
Additionally, Please inform the reservation agent of the following:
- Allergies or medical conditions including pregnancy
- If you have a gender preference for your therapist
- If you have a request for a specific therapist
- If you are celebrating any special occasions
You must provide a valid credit card number with expiration date at time of reservation.
When should I arrive?
Please arrive at least 30 minutes prior to your scheduled treatment. This will allow time to enjoy the lounges, saunas, steam rooms, whirlpools, cold plunge showers and outdoor spa lap pool.
Should I shave before a treatment?
Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least 2 hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.
Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?
To achieve the utmost satisfaction and comfort from your service, we ask that you wait at least 8 hours before and after the Spa service to wash, shave or use the sauna or steam room; and wait at least 24 hours before and after a laser treatment. In addition, we recommend that you limit your sun exposure before and after the facial or body peel treatment.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. It is highly recommended that all makeup be removed prior to all spa services. Robes and slippers are provided for your comfort and use. Lockers are available for your personal items.
Does it cost additional to use the Spa facilities?
Spa facilities are complimentary for spa guests only.
What about my jewelry and valuables?
We cannot be responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home or in your room safe.
Who can guide me in choosing my treatments?
Our Spa reservation department will help you plan the perfect Spa experience, including the best order in which to enjoy your treatments.
What about my comfort?
This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please share your preferences with us. We request that cell phones and pagers be turned off in the spa.
Are Gift Certificates available from The Spa?
Absolutely. You may purchase The Ritz-Carlton GiftCards in specific dollar amounts, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our Spa Boutique.