What is age restriction?
Guests of the Spa must be at least 18 years of age or older to experience Spa treatments and Rituals. Beauty Salon services are available to guests of all ages.
May I use the Spa without booking a treatment?
The full use of all spa facilities is included with the purchase of a spa treatment for that day. Hotel guests can also experience the Water facilities (Hydrotherapy pool, Turkish hammam, sauna, herbal steam, cold plunge pool, kneipp walk and world of showers) without having a spa treatment for a 25 € entrance fee.
What is the Spa cancellation policy?
If you must cancel or change your Spa appointment, please notify us six hours before your appointment to avoid being charged the full service fee. Cancellation of a program or journey requires twelve hours’ notice.
Where may I place my personal items?
We cannot be responsible for lost or stolen items. If you are guest in-house, please leave valuable items in the safe in your room. Lockers are available to change in the Spa. Linen and disposable flip flops are provided.
How may I pay for my treatments?
A 6.5% of IGIC taxes will be added to your bill. Spa services can be charged to your hotel bill. All major credit cards and cash are accepted.
Please present vouchers, gift certificates or any loyalty cards at the time your services are rendered.
Reductions do not apply to Spa packages, promotions, special events or holidays. Gift certificates are available. Prices and services are subject to change without notice.
What if I am late for my appointment?
Arriving late for your scheduled treatment will simply limit the time of your treatment. It will end on time so the next guest is not delayed and the full value of your service will be charged.