May 15^th Event Will Offer Opportunity to Experience Award-Winning Culture Innovation and Engagement Practices

TYSONS CORNER, VA – APRIL 11, 2018 – A culture that fosters a consistently exceptional customer experience is what creates and sustains brand loyalty. The Ritz-Carlton Leadership Center leverages the systems and processes of The Ritz-Carlton brand to deliver award-winning services that have allowed thousands of clients to innovate their culture, drive engagement, and elevate their customer experience. Its methodology is rooted in the legendary Gold Standards and processes that have allowed the brand to win two Malcolm Baldrige Awards and a #1 J.D. Power ranking in its category. With services ranging from advisory consulting, engagement presentations, and enrichment courses, The Ritz-Carlton Leadership Center transcends industry and has global delivery capabilities.

On May 15th, The Leadership Center will host its annual Customer Experience Symposium, bringing industry experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a full day of enriching presentations and enlightening speakers, including executives from The Ritz-Carlton and Marriott International. Speakers will provide insights on topics such as designing an atmosphere for customer experience excellence, crafting a genuine apology, and the art of turning every interaction into a defining moment. To enhance benchmarking and understanding, interactive key learning activities will be integrated throughout the day. Attendees will also have the opportunity to ask questions of The Ritz-Carlton Executive Panel and enjoy a lively networking reception at the symposium’s conclusion.   “The Ritz-Carlton continues to set the benchmark for exceptional customer experience. Attendees at our symposium will have the opportunity to hear about The Ritz-Carlton best practices and be empowered and inspired to begin their organization’s own journey,” said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.

On May 15th, The Leadership Center will host its annual Customer Experience Symposium, bringing industry experts and brand leaders to The Ritz-Carlton, Tysons Corner. The symposium offers a full day of enriching presentations and enlightening speakers, including executives from The Ritz-Carlton and Marriott International. Speakers will provide insights on topics such as designing an atmosphere for customer experience excellence, crafting a genuine apology, and the art of turning every interaction into a defining moment. To enhance benchmarking and understanding, interactive key learning activities will be integrated throughout the day. Attendees will also have the opportunity to ask questions of The Ritz-Carlton Executive Panel and enjoy a lively networking reception at the symposium’s conclusion.   “The Ritz-Carlton continues to set the benchmark for exceptional customer experience. Attendees at our symposium will have the opportunity to hear about The Ritz-Carlton best practices and be empowered and inspired to begin their organization’s own journey,” said Antonia Hock, Vice President, The Ritz-Carlton Leadership Center.

To register for the event and for more information, please call The Ritz-Carlton Leadership Center at 301.547.4806, email leadershipcenter@ritzcarlton.com, or visit the symposium webpage.