What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify us 24 hours before your appointment time to avoid being charged the full service fee. Treatments cancelled or rescheduled the day of the appointment will be subject at the time you book your treatments. Groups are subject to a 30-day cancellation policy. Please see the Group Coordinator for additional information.
What about gratuities?
For your convenience, we customarily suggest a 20 percent gratuity, however gratuities are left to the discretion of the guest. If you choose, you may opt to leave additional gratuity for your service provider.
What about payment for Spa services?
We accept all major credit cards and traveler's checks. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.
Is there a minimum age for treatments?
Guests must be at least 18 years of age to experience a spa treatment. Salon services are available for all ages.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.
What are the hours of operation at The Spa?
Thursday 11 a.m. until 9 p.m.
Friday 11 a.m. until 9 p.m.
Saturday 9 a.m. until 7 p.m.
Sunday 8 a.m. until 4 p.m.
Are Gift Cards available from The Ritz-Carlton Spa?
You may purchase gift cards for The Ritz-Carlton Spa starting at $25. Learn More.
Who can guide me in choosing my treatments?
Our Spa Concierge can assist you in planning the perfect spa experience, including the best order for your treatments.