Esentai Tower, 77/7 Al-Farabi Avenue, Almaty 050040 Kazakhstan
Phone:  +7 (727) 332-8888   •  Map & Directions

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Hotel Information

Discover the blend of modern chic with traditional Kazakh elements in The Ritz-Carlton, Almaty, where a collection of works by Kazakh artists highlights this dynamic culture.

Legend has it that the city of Almaty derives its name from the word, “apple,” for it is believed to be the ancestral home of the delicious fruit. Once a land filled with apples, today Almaty is a booming, cosmopolitan center filled with commerce, luxury hotels, and shopping, surrounded by the majestic Alatau Mountains. Soaring atop this unique city, on the top ten floors of Esentai Tower is The Ritz-Carlton, Almaty, where the culture of this ancient country flourishes with a modern twist.

As one of the most thoughtfully designed luxury hotels in Kazakhstan, The Ritz-Carlton, Almaty employs the elements of design to subtly share with guests the intricacies of the Kazakh culture. Because a stay at The Ritz-Carlton, Almaty is about more than simply experiencing glamour, grandeur, and sheer indulgence. It is about enveloping oneself in an entirely new world.

Let us welcome you back to our sophisticated five star hotel in Almaty Kazakhstan after a day spent skiing in the nearby mountains, or exploring our dynamic city. Unwind with cocktail in our chic 
Sky Lounge  and survey the landscape from the highest point in all of Central Asia. Then retire to your spacious guest room, beautifully designed to blend traditional Kazakh motifs with modern design elements.

  Property Amenities
  Guest Room Features & Amenities
  Business Services
  Hotel Policies
  VIP Airport Service

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Guest Room Features & Amenities

  • Evening turndown service 
  • 24-hour in-room dining from our award-winning restaurants 
  • Fully stocked Honor Bar 
  • High quality linens and the Ritz-Carlton signature featherbeds 
  • Electronic fingertip panels for controlling lighting and curtains 
  • Marble bathrooms 
  • Lighted makeup mirror, hair dryer and scale 
  • Asprey bathroom amenities 
  • Lightweight bathrobes 
  • Internet access 
  • Computer and fax hook-up and data port 
  • Multi-line telephones with voicemail and cordless telephones 
  • In-room safe with power outlet for laptops 
  • In-room coffee/tea presentation 
  • iPod station 
  • Complimentary morning newspaper 
  • Complimentary overnight shoeshine

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Business Services

  • Full-service business center
  • Internet access throughout our luxury hotel

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Hotel Policies

  • Check-in: 3 p.m.
  • Check-out: Noon
  • Early check-in from noon till 3 p.m. 50% of the room rate will be applicable, before noon full night charge will be applicable.
  • Late check-out till 6 p.m. 50% of the room rate will be applicable, after 6 p.m. full night charge will be applicable.

Cancellation policy
  • Cancellations at our hotel must be made 24 hours prior to the date of arrival

Pet Policy
  • Small pets allowed
  • Contact hotel for details and fees

Third Person Charge
  • Baby cribs are complimentary
  • Additional adult 3rd person charges: 5000 KZT for Deluxe, 15000 KZT for Club Room, 10000 KZT for Executive Suite and 20000 KZT for Club Suite - Children aged 6 to 12 years old will receive 50% of these charges
  • Extra bed charge is KZT 7812 per night
  • Advanced request for extra bed/baby cot is required with maximum of one extra bed/baby cot in the room.

Hotel parking
  • Complimentary for our guests

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VIP Airport Service

  • Individual escort of an airport clerk
  • Personal assistance with customs regulations and passport control procedures
  • Access to VIP lounge and VIP corridor on flight check-in

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  • Main entrance
  • Restaurants and lounges are accessible
  • Meeting space is accessible
  • Entrance(s) to on-site swimming pool(s)
  • Entrance to on-site spa
  • Entrance to on-site fitness center
  • Entrance to on-site business center
  • Accessible route to the registration desk
  • Registration desk accessible
  • Route to accessible guest rooms
The Ritz-Carlton, Almaty is a Tier 1 property. Learn more or

Enjoy elevated services and amenities in an exclusive setting at the Club Lounge.
Sunday Brunch

Lavish Sunday brunches are offering free-flowing Prosecco to enjoy along with many culinary delights.

Sunday: 12 p.m. to 4 p.m.
Price per person: KZT 21000
Children under 7 y.o free
Children 7 y.o – 12 y.o – KZT10500
Children 12 y.o – 16 y.o – KZT15000

*Venue: VISTA