Esentai Tower, 77/7 Al-Farabi Avenue, Almaty 050040 Kazakhstan
Phone:  +7 (727) 332-8888

Hotel Information

Experience The Ritz-Carlton, Almaty as the first true luxury location in Kazakhstan, offering unparalleled Ritz-Carlton service in the best location in City on footsteps of the Alatau Mountains with most spacious rooms and suites, restaurants and bars on the upper floors of the Hotel providing guests unique culinary experience and SPA facilities. The Ritz-Carlton, Almaty is the meeting point for all appreciating design and esthetics and brings together people from culture, fashion, design, media, and arts contributing to the reputation of Almaty as an attractive destination both for tourists and business travelers.

  Property Amenities
  Guest Room Features & Amenities
  Business Services
  Hotel Policies
  VIP Airport Service

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Guest Room Features & Amenities

  • Evening turndown service
  • 24-hour in-room dining from our award-winning restaurants
  • Fully stocked Honor Bar
  • High quality linens and the Ritz-Carlton signature featherbeds
  • Electronic fingertip panels for controlling lighting and curtains
  • Marble bathrooms
  • Lighted makeup mirror, hair dryer and scale
  • Asprey bathroom amenities
  • Lightweight bathrobes
  • Complimentary Internet access
  • Computer and fax hook-up and data port
  • Multi-line telephones with voicemail and cordless telephones
  • In-room safe with power outlet for laptops
  • In-room coffee/tea presentation
  • iPOD station
  • Complimentary morning newspaper
  • Complimentary overnight shoeshine

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Business Services

  • Full-service business center
  • Internet access throughout our hotel

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Hotel Policies

  • Check-in: 3 p.m.
  • Check-out: Noon
  • Early check-in from noon till 3 p.m. 50% of the room rate will be applicable, before noon full night charge will be applicable.
  • Late check-out till 6 p.m. 50% of the room rate will be applicable, after 6 p.m. full night charge will be applicable.

Cancellation policy
  • Cancellations at our hotel must be made 24 hours prior to the date of arrival

Pet Policy
  • Small pets allowed
  • Contact hotel for details and fees

Third Person Charge
  • Baby cribs are complimentary
  • Additional adult 3rd person charges: 5000 KZT for Deluxe, 15000 KZT for Club Room, 10000 KZT for Executive Suite and 20000 KZT for Club Suite - Children aged 6 to 12 years old will receive 50% of these charges
  • Extra bed charge is KZT 7812 per night
  • Advanced request for extra bed/baby cot is required with maximum of one extra bed/baby cot in the room.

Hotel parking
  • Complimentary for our guests

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VIP Airport Service

  • Individual escort of an airport clerk
  • Personal assistance with customs regulations and passport control procedures
  • Access to VIP lounge and VIP corridor on flight check-in