THE RITZ-CARLTON, ALMATY

Esentai Tower, 77/7 Al-Farabi Avenue, Almaty 050040 Kazakhstan
Phone:  +7 (727) 332-8888   •  Map & Directions
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Frequently Asked Questions


Before You Come

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Do I need to make a reservation for a treatment?

How can I make a reservation?

Who can guide me in choosing my treatments?

What if I have special health considerations?

What if I am pregnant?

Should I shave before a treatment?

What about my jewelry and valuables?

When should I arrive?

What about my comfort?


Spa Policies

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Is there a minimum age for treatments?

What if I am late for my appointment?

What is the cancellation policy?

What about payment for Spa services?

What about gratuities?


Spa Services

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Are Gift Certificates available from Six Senses Spa?




Escape to outdoor oasis in the busy Esentai Park
Experience the spirit of Ramadan
The Ritz-Carlton, Almaty sets the stage for a memorable Ramadan to be shared with family, friends and colleagues. The hotel’s luxurious Iftar will provide a lively yet relaxed ambience within a modern setting. For more information, kindly contact us at alarz.sales@ritzcarlton.com