Suzer Plaza, Askerocagi Caddesi, No:6, 34367 Elmadag/Sisli - Istanbul Turkey
Phone:  +90 212 334 44 44   •  Map & Directions

Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Spa Policies

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Is there a minimum age for enjoying spa services?

What if I am late for my appointment?

What is the cancellation policy?

What about gratuities?

What is VAT?

What about payment for spa services?

Health Questions

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What if I have special health considerations?

Upon Arrival

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What should I wear for my treatment?

What about my comfort?

Spa Services

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May I request a male or female therapist for the massage?

May I request a male or female therapist for the Hamam treatments?

Prior to Arrival

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When should I arrive?

Who can help me decide how to choose my treatments?

What about my jewelry and valuables?

Should men shave before a facial?