THE RITZ-CARLTON, ISTANBUL

Suzer Plaza, Askerocagi Caddesi, No:6, 34367 Elmadag/Sisli - Istanbul Turkey
Phone:  +90 212 334 44 44   •  Map & Directions
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Frequently Asked Questions

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.


Spa Policies

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Is there a minimum age for enjoying spa services?

What if I am late for my appointment?

What is the cancellation policy?

What about gratuities?

What is VAT?

What about payment for spa services?


Health Questions

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What if I have special health considerations?


Upon Arrival

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What should I wear for my treatment?

What about my comfort?


Spa Services

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May I request a male or female therapist for the massage?

May I request a male or female therapist for the Hamam treatments?


Prior to Arrival

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When should I arrive?

Who can help me decide how to choose my treatments?

What about my jewelry and valuables?

Should men shave before a facial?



At The Ritz-Carlton Istanbul, we have the delight of offering the truly exclusive Valmont treatments and products. These highly efficacious treatments have the suitability for all skins, specifically those concerned with premature aging and environmental stress.

Our Spa is open for guests between 6:30 a.m. – 11 p.m. every day. Reservations from 10 a.m. to 10 p.m.

Please call +90 212 334 43 53 for further information and reservations.

Open Air Spa



Istanbul’s only Open Air Spa is the sophisticated hotspot for the city’s sun-lovers. The terrace enjoys two indulgent treatment rooms in addition to a pool, three alfresco Jacuzzis, a sophisticated bar, sleek teak decking and stylish sun-loungers. For guests who like to recline online when enjoying the summer air, there is complimentary Wi-Fi. The Open Air Spa is open from 9 am to 8 pm during summer months, starting from beginning of June 2015. For Reservations and further details contact +90 212 334 43 53.