1 Ritz-Carlton Drive, Kapalua, Maui, Hawaii 96761 USA
Phone:  +1 (808) 669-6200   •  Map & Directions

Spa Guidelines

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Spa Policies

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Is there a minimum age for treatments?

What if I am late for my appointment?

What is the cancellation policy?

What about gratuities?

What about payment for spa services?

Prior to Arrival

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How can I make a reservation?

Who can guide me in choosing treatments?

When should I arrive?

What about my jewelry and valuables?

Should I shave before a treatment?

Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?

Upon Arrival

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What should I wear during my treatment?

What about my comfort?

Spa Services

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Are gift certificates available from the spa?


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What if I have special health considerations?

What if I am pregnant?

Wellness Event: “E Malama Kou Kino…Care for your Body”
September 16 – 18, 2016

Join us for a week focused on wellness! Workout sessions and wellness seminars will be taught by the nation’s leading fitness experts. For full event schedule and more information, please click here.
Fall Spa Specials 2015
Available September 8 – December 18, 2015

Herbal Spice Body Polish and Massage
A spicy aromatic herbal body polish will detoxify and soften your skin. Complemented by a 50-minute Lomilomi massage with herbal spice moisturizer to improve circulation, relieve muscle tension and encourage natural healing. 80 minutes, $225 per person

Yam and Pumpkin Facial
The amazing revitalizing properties of pumpkin and yams are a seasonal treat for your skin! Followed by microcurrent technology that lifts, firms and contours your jawline, cheeks and eye area. Skin is soft, firm and glowing. 50 minutes, $185 per person

Sugar and Spice Manicure and Pedicure
This natural blend of brown sugar and honey has excellent humectant properties that soften your skin. Combined with a light aroma of cinnamon and vanilla a rich moisturizer protects parched hands and feet. 80 minutes $125 per person

Kerastase Shampoo and Style
Book a Shampoo and Style and receive a complimentary Kerastase instant ritual. A highly concentrated blend of active ingredients for profound transformation. 50 minutes $75 and up per depending on length of hair