1 Ritz-Carlton Drive, Kapalua, Maui, Hawaii 96761 USA
Phone:  +1 (808) 669-6200   •  Map & Directions

Spa Guidelines

For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Spa Policies

      Show All    Hide All

Is there a minimum age for treatments?

What if I am late for my appointment?

What is the cancellation policy?

What about gratuities?

What about payment for spa services?

Prior to Arrival

      Show All    Hide All

How can I make a reservation?

Who can guide me in choosing treatments?

When should I arrive?

What about my jewelry and valuables?

Should I shave before a treatment?

Should I wax, shave, laser or use the sauna or steam room before a body scrub or peel?

Upon Arrival

      Show All    Hide All

What should I wear during my treatment?

What about my comfort?

Spa Services

      Show All    Hide All

Are gift certificates available from the spa?


      Show All    Hide All

What if I have special health considerations?

What if I am pregnant?

Wellness Event: “E Malama Kou Kino…Care for your Body”
September 16 – 18, 2016

Join us for a week focused on wellness! Workout sessions and wellness seminars will be taught by the nation’s leading fitness experts. For full event schedule and more information, please click here.
Romance Spa Specials 
Available January 11 – March 30, 2016 

Chocolate-Dipped Strawberry Manicure And Pedicure
Perfect for the romantic or cocoa lover, begin with a chocolate soak and equally creamy mask. Finish with a strawberry body butter massage. Manicure $55 per person. Pedicure $75 per person. Manicure and Pedicure $130 per person

Arctic Berry Illuminating Facial 
Awaken the skin’s inner beauty with natural Arctic Berry Enzyme Exfoliant to reveal the skins true luminosity followed by NuFace skin tightening instant face lift. An exquisite blend of lingonberry seed oil and hibiscus seed extract will target all skin concerns. Results are improved skin tone, visible lift and a luminous complexion. 50 minutes, 175 per person

Fall Back In Love Couples Massage 
For honeymooners and couples celebrating an anniversary or simply one another! Enjoy a Couples Lomilomi Massage with your ku‘uipo (sweetheart). Drift away as you are being massaged with herbal spice, moisturizer providing a warm and spicy aroma. 50 minutes, $175 per person.  80 minutes, $240 per person.

Kerastase Shampoo and Style
Book a Shampoo and Style and receive a complimentary Kerastase instant ritual. A highly concentrated blend of active ingredients for profound transformation. 50 minutes $75 and up per depending on length of hair