For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
How do I make an appointment?
Appointments are available 8 a.m. to 9 p.m. each day. All appointments must be reserved with a credit card and a 20 percent gratuity is automatically added to all services. Prices are subject to change without notice. To schedule an appointment, please call the reservations desk at (415) 364-3460, 7:30 a.m. to 8 p.m. daily.
How early do I need to arrive for the appointment?
We encourage guests to arrive 20 - 30 minutes before scheduled treatments or workouts to allow time to relax and enjoy the aromatherapy-infused reception area, lavender and eucalyptus scented steam rooms, sparkling and still water infused with fresh fruit, herbal teas, house-made granola, and fresh apples.
What is the cancellation policy?
To avoid being subject to 100% of the treatment price, cancellations and changes for treatments or services must be made four hours prior to scheduled appointments. Appointments before 12 noon must be cancelled by 8 p.m. the prior evening.
Is there any age restriction?
Guests must be 18 years of age or older, unless accompanied by an adult.