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The Portman Ritz-Carlton, Shanghai is a luxury hotel in the upscale Nanjing Road shopping, dining and entertainment complex. Interlacing local cultural touches with a contemporary design, this award-winning property offers spacious accommodations in the heart of the downtown city center, along with unparalleled service, elegant event space and a thoughtful collection of luxury amenities, including:

  • 593 well-appointed guest rooms and suites
  • Acclaimed restaurants and lounges, serving international cuisine and signature libations
  • An exclusive fitness center featuring personal training, swimming pool and squash court
  • Convenient access to world-class shopping, cultural attractions and entertainment
  • Complimentary wired and wireless internet in guest rooms
  • Complimentary wireless internet in restaurants, health club, spa, swimming pool, and banquet rooms

  • Please select one of the links below to learn more about our spectacular array of amenities and services.

    Hotel Brochure (PDF)

Verified Guest Reviews

Guest Room Features & Amenities

  • Shanghai city skyline views
  • Contemporary Chinese décor, furnishings and artwork
  • Sealy beds with 400-thread count bed linen, down feather pillows and throws (choice of one bed or two single twin beds)
  • Separate bath and shower facilities
  • Extended wardrobe
  • Bedside lighting controls
  • Complimentary tea/coffee making
  • 37-inch LCD television
  • Complimentary wired and wireless Internet
  • Multisensory alarm clock with bluetooth streaming and USB charging
  • Discreetly positioned honor bar
  • Hair dryer

Property Features & Amenities

  • Located in a retail, dining and entertainment complex on the famous West Nanjing Road
  • The award-winning 593 guest rooms and suites, contemporary Chinese in-room décor, furnishings and artwork
  • Business center, Gift Shop and extensive health club with swimming pool, 24-hour gym and squash
  • 13 meeting rooms, the combined total meeting space of more than 5,636 square meters; High speed Wi-Fi
  • The Club Level features relaxed lounging, internet connection and sumptuous delicacies served throughout the day

Business Services

  • Copy service (Black/White, Color, A3/A4)
  • Printing service (Black/White, Color, A3/A4)
  • Work station with high speed Internet service
  • Fax service
  • Post/parcel

Hotel Policies

  • Check-in time is 2 p.m.
  • Check-out time is noon on the day of departure
  • Early check-in and/or late check-out requests are subject to room availability and additional charges
  • Cancellation policy: Cancellation is permitted before 1600 hours on day of your scheduled arrival. If the cancellation occurs after 1600 hours on the day of your arrival, hotel guests of our Shanghai hotel will incur penalty to one night's room rate and tax

Awards and Recognition

  • 2017 The Best Service Hotel Award by City Traveler
  • Wine & Beverage Service Excellence Award 2017 by Global Gourmet
  • 2017 Hotel with Delicate Craftsmanship by China Hotel Engineering Council
  • 2017 Best Employer China by Aon Hewitt
  • 2017 Outstanding Business Lunch by City Weekend
  • 2017 The Best Business Hotel of The Gold List China by Conde Nast Traveler China
  • 2017 Forbes Travel Guide Four-Star Award by Forbes Travel Guide
  • 2016 Top 100 Hotels in China Awards by Travel + Leisure
  • 2016 Reader’s Choice Awards by Condé Nast Traveler
  • 2016 The Best Hotel for Customer Experience by Travel Weekly China
  • 2016 Top 10 Business Hotels in Greater China by Global Traveler China
  • 2015 World Best Hotels, Condé Nast Traveler Gold List
  • 2014 Gold List & Readers’ Choice Top 25 Hotels in Asia Awards by Condé Nast Traveler
  • 2014 World’s Best Awards by Travel + Leisure
  • 2014 Best Business Hotel Award by Travel & Leisure China
  • 2014 Best Executive Lounge Award by Travel & Leisure China
  • 2013 Top 100 Best Hotels in China Award by Travel + Leisure China


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk


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