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An open space with a large staircase, extravagant chandelier and reception desk
Hotel Lobby
Upon arrival, hotel guests are greeted by a grand staircase and a dramatic lighting fixture in the heart of the lobby.

Legendary heritage of excellence interlacing with traditional cultural hospitality found its reflection in The Ritz-Carlton, Astana.

With its unique, ecological and graceful design, The Ritz-Carlton, Astana is an elegant extension of the square around Baiterek monument.

Becoming emblematic of the city and its growing power and prominence, The Ritz-Carlton, Astana is located in the Talan Towers, which is the first high-end mixed-use development in Astana that creates a new level of lifestyle and luxury experience in the capital.

The Ritz-Carlton, Astana offers 157 elegant guest rooms and suites with breathtaking views. 17 Clubrooms and 32 suites reserved for those who seek the finest experience possible, with access to The Ritz-Carlton Club Lounge, which is exceptional in every way. With more than 1,400 square meters of chic and contemporary conference facilities including the Ballroom accommodating events of up to 1,100 guests.

This unique hotel features luxurious accommodations, panoramic skyline views, relaxing spa services and exceptional culinary experience.

Our luxury hotel in downtown Astana is an unforgettable retreat.

Guest Room Features & Amenities

  • King or two queen beds
  • Large windows to maximize the city views
  • Windows open to allow for fresh air
  • Ample walk-in closet and expansive work desk
  • Multiple power adaptor sockets and Bluetooth sound system
  • Coffee machine, fully stocked mini-bar, large screen LED TV, high-speed internet access and exclusive Asprey toiletries
  • The bathroom has a heated floor and includes a bath tub, separate rainforest shower cabin and toilet cabin
  • Spacious dining area in Executive Suite, Carlton Suite and The Ritz-Carlton Suite
  • Evening turndown service
  • 24-hour in-room dining
  • The Ritz-Carlton signature featherbeds
  • Marble bathrooms
  • Lighted makeup mirror, hair dryer and scales
  • Plush terry robes
  • Complimentary high-speed Internet access
  • Complimentary morning newspaper
  • Complimentary overnight shoeshine
  • Iron and ironing board

Club Lounge

  • Food presentations and beverages throughout the day and complimentary wireless internet
  • Meeting room usage with advanced reservation
  • Preferred reservations in hotel’s spa, bars and restaurants
  • Complimentary garment pressing of up to two pieces per day
  • Dedicated concierge staff for your convenience
  • Club Lounge check-in and check-out

Property Features & Amenities

  • The Ritz-Carlton Spa with indoor pool, hot pool, sauna and steam rooms
  • State-of-the-art Technogym cardiovascular and strength-training equipment in 24-hour accessible Fitness Center
  • The Ritz-Carlton Spa, featuring ESPA treatments and products
  • Concierge service
  • Laundry and dry cleaning services
  • Multi-lingual staff
  • Personal Butler Service
  • Bath Butler
  • Shoe Butler
  • 24-hour In-Room Dining
  • Underground parking garage
  • Florist’s services

Business Services

  • Copy service
  • Secretarial service
  • Overnight delivery/pickup
  • Post/parcel service
  • Business Center
  • Fax service
  • Translator

Hotel Policies


  • Check-in: 3 p.m.
  • Check-out: 12 p.m.

Cancellation policy

  • Cancellations at our hotel must be made 24 hours prior to the date of arrival

Pet Policy

  • Dogs or cats (up to 10 kg) are allowed for an additional fee

Personal Butler Service

Is it your first time in Astana? Our Butlers are at your service!

  • On-site assistance
  • Packing/Unpacking
  • Planning your day
  • Markets/shops
  • Escort to/from the airport in Astana
     - 7AM–2 AM: 9,500 KZT/hour
     - 12AM–7AM: 19,000 KZT/hour
     - Full day: 300,000 KZT


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities

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