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Emblematic of the city and its growing power and prominence, The Ritz-Carlton, Astana combines Central Asian and European tradition in seamless harmony, perfecting the luxury experience unlike any other five star hotel in Kazakhstan's capital. With its elevated location in the graceful Talan Towers, guests are introduced to a view of the glowing cityscape, elegant accommodations, relaxing spa services and exceptional culinary experiences.

Verified Guest Reviews

Guest Room Features & Amenities

  • King or two queen beds
  • Large windows to maximize the city views
  • Windows open to allow fresh air
  • Ample walk-in closet and expansive work desk
  • Multiple power adaptor sockets and Bluetooth sound system
  • Coffee machine, fully stocked mini-bar, large screen LED TV, high-speed internet access and exclusive Asprey toiletries
  • Bathroom with a heated floor featuring a separate bathtub, a rainforest shower cabin and  a separated toilet
  • Spacious dining area in Executive Suite, Carlton Suite and The Ritz-Carlton Suite
  • Evening turndown service
  • 24-hour in-room dining
  • The Ritz-Carlton signature featherbeds
  • Marble bathrooms
  • Lighted makeup mirror, hair dryer and scales
  • Plush terry robes
  • Complimentary high-speed Internet access
  • Complimentary morning newspaper
  • Complimentary overnight shoeshine
  • Iron and ironing board

Club Lounge

  • Food presentations and beverages throughout the day and complimentary wireless internet
  • Meeting room usage with advanced reservation
  • Preferred reservations in hotel’s spa, bars and restaurants
  • Complimentary garment pressing of up to two pieces per day
  • Dedicated concierge staff for your convenience
  • Club Lounge check-in and check-out

Property Features & Amenities

  • The Ritz-Carlton Spa with indoor pool, hot pool, sauna and steam rooms
  • State-of-the-art Technogym cardiovascular and strength-training equipment in 24-hour accessible Fitness Center
  • The Ritz-Carlton Spa, featuring ESPA treatments and products
  • Concierge service
  • Laundry and dry cleaning services
  • Multi-lingual staff
  • Personal Butler Service
  • Bath Butler
  • Shoe Butler
  • 24-hour In-Room Dining
  • Underground parking garage
  • Florist’s services

Business Services

  • Copy service
  • Secretarial service
  • Overnight delivery/pickup
  • Post/parcel service
  • Business Center
  • Fax service
  • Translator

Hotel Policies


  • Check-in: 3 p.m.
  • Check-out: 12 p.m.

Cancellation policy

  • Cancellations at our hotel must be made 24 hours prior to the date of arrival

Pet Policy

  • Dogs or cats (up to 10 kg) are allowed for an additional fee

Personal Butler Service

Is it your first time in Astana? Our Butlers are at your service.
Contact our concierge desk for arranging your stay and all detailed price information. Prices of services are available by hour, mid-day, or full-day options.

  • On-site assistance
  • Packing/Unpacking
  • Planning your day
  • Markets/shops
  • Escort to/from the airport in Astana


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities

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