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LUXURY ROOTED IN ASTANA

Within the Talan Towers, an example of the Kazakhstan capital’s modern personality, The Ritz-Carlton, Astana carries on local traditions. The five-star hotel elegantly weaves cultural elements into the luxury experience: accommodations reflect regional design elements, spa guests are invited to partake in a Kazakh tea ceremony and dining infuses modern dishes with regional flavors.

  • All-day dining and international cuisine
  • Spa offering locally inspired treatments
  • Signature Afternoon Tea at Өzen
  • Over 15,000 sq. ft. of event space
  • Spacious guest rooms with city views

Verified Guest Reviews


Guest Room Features & Amenities

  • King or two queen beds
  • Large windows to maximize the city views
  • Windows open to allow fresh air
  • Ample walk-in closet and expansive work desk
  • Multiple power adaptor sockets and Bluetooth sound system
  • Coffee machine, fully stocked mini-bar, large screen LED TV, high-speed internet access and exclusive Asprey toiletries
  • Bathroom with a heated floor featuring a separate bathtub, a rainforest shower cabin and  a separated toilet
  • Spacious dining area in Executive Suite, Carlton Suite and The Ritz-Carlton Suite
  • Evening turndown service
  • 24-hour in-room dining
  • The Ritz-Carlton signature featherbeds
  • Marble bathrooms
  • Lighted makeup mirror, hair dryer and scales
  • Plush terry robes
  • Complimentary high-speed Internet access
  • Complimentary morning newspaper
  • Complimentary overnight shoeshine
  • Iron and ironing board

Club Lounge

  • Food presentations and beverages throughout the day and complimentary wireless internet
  • Meeting room usage with advanced reservation
  • Preferred reservations in hotel’s spa, bars and restaurants
  • Complimentary garment pressing of up to two pieces per day
  • Dedicated concierge staff for your convenience
  • Club Lounge check-in and check-out
     

Property Features & Amenities

  • The Ritz-Carlton Spa with indoor pool, hot pool, sauna and steam rooms
  • State-of-the-art Technogym cardiovascular and strength-training equipment in 24-hour accessible Fitness Center
  • The Ritz-Carlton Spa, featuring ESPA treatments and products
  • Concierge service
  • Laundry and dry cleaning services
  • Multi-lingual staff
  • Personal Butler Service
  • Bath Butler
  • Shoe Butler
  • 24-hour In-Room Dining
  • Underground parking garage
  • Florist’s services

Business Services

  • Copy service
  • Secretarial service
  • Overnight delivery/pickup
  • Post/parcel service
  • Business Center
  • Fax service
  • Translator

Hotel Policies

Check-in/Check-out

  • Check-in: 3 p.m.
  • Check-out: 12 p.m.

Cancellation policy

  • Cancellations at our hotel must be made 24 hours prior to the date of arrival

Pet Policy

  • Dogs or cats (up to 10 kg) are allowed for an additional fee

Personal Butler Service

Is it your first time in Astana? Our Butlers are at your service.
Contact our concierge desk for arranging your stay and all detailed price information. Prices of services are available by hour, mid-day, or full-day options.

  • On-site assistance
  • Packing/Unpacking
  • Planning your day
  • Markets/shops
  • Escort to/from the airport in Astana

Accessibility

  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Hotel has on site accessible self-parking
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk
  • Service animals allowed for persons with disabilities

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