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For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

How long before my appointment time should I arrive? 
We recommend arriving at least 30 minutes prior to your appointment time for proper check-in, changing, a few moments of steam, sauna, or soaking tub, and to relax in the Silver Haven relaxation lounge.

What should I bring with me to the spa?
There is nothing for you to bring. For your comfort, we provide you with a la prairie spa robe, slippers and a locker with a jewelry box for your personal items. We also have a full array of grooming amenities for after your treatment.

What is the cancellation policy?
All services are reserved specifically for you. To avoid a full fee charge if you must cancel, we require six hours advance notice. A valid credit card is required to hold spa reservations for non-hotel guests.

Are gratuities included? 
We are dedicated to making each visit with us a great experience. A 20% service charge will be added to your service upon check-out.

What services are available for children? 
Guests must be 18 years of age or older to experience a massage or body treatment or to enjoy the spa facilities. Facials are available to anyone 16 or 17 years of age with a parent or guardian present in the treatment room, although locker area access will not be permitted. All ages are welcome to enjoy nail services; a parent or guardian must be present for the service.

Do you have both male and female massage therapists? 
When you make your appointment at la prairie spa, we will ask if you prefer a male or female therapist.

How do I purchase spa services as a gift? 
La prairie spa gift cards are available and can be applied towards the purchase of products or services in the spa. Gift Cards are valid for up to one year from the date of purchase. To purchase a gift card, visit the spa in person, or call (345) 815-6900.

Where can I find the la prairie products?
The full line of la prairie skincare, fragrance and makeup products are available for sale both in the spa and in the adjacent la prairie shop.