Is there a minimum age for treatments?
Spa facilities, including men’s and ladies’ locker rooms, and the fitness center are accessible exclusively to guests 18 years or older. Massages are not available to guests under the age of 18. Guests 16 to 17 years old may receive a facial, fully clothed, with written consent and a parent in the room.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your relaxation. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa at least 24 hours in advance to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hours’ notice unless otherwise stipulated in a signed contract.
Can I buy a Spa Day Pass?
Spa Day Passes are $45 USD for overnight guests and $100 USD for non-overnight guests and are available for purchase based on availability. Spa Day Passes provide access to the Spa facilities, including men’s and women’s locker rooms, sauna, steam rooms, co-ed soaking tub, and the fitness center. Must be 18 years or older to purchase a Spa Day Pass.
What about gratuities?
A 20% service charge will be added to the price of your service(s) for your convenience. Additional gratuities are a matter of personal discretion and should reflect your satisfaction with your services.
What about payment for spa services?
We accept all major credit cards and traveler’s checks. You may also charge spa services to your hotel bill. For your convenience, payment is also accepted prior to your treatments, upon request.
Are gift certificates available?
Absolutely. You may purchase gift certificates in any dollar amount, or for select services, at the spa retail shop or the Signature Shop.