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For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.

Espa Spa Treatment
ESPA has especially created of powerful and highly effective treatments for The Ritz-Carlton Spa that uniquely reflect a fusion of the latest scientific advances with potent European therapies and Eastern philosophy and influence. Our team of highly skilled and ESPA trained Spa professionals have been hand picked to deliver optimum results in every treatment.

Scheduling an Appointment
To schedule an appointment for your perfect treatment, please contact our Spa reservations team who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance.

Arrival Time
Please allow sufficient time before your treatment to complete a Spa Consultation Form. We recommend you arrive up to 1 hour in advance of your treatment so that you can change, relax and enjoy the spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.

Cancellation Policy
A 50% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.

Spa Etiquette
Our spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. In light of this, the spa is a mobile phone, pager, camera and smoke free zone.

Health Conditions
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your spa reservation.


We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during this special time.

The Ritz-Carlton Spa accepts no responsibility for loss of valuables and jewellery at any time on the spa premises.

To continue your spa experience at home, most products used in our treatments are available at the reception.