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Frequently Asked Questions

Where is the resort?

The resort is located on Maui’s pristine northwestern shore 10 miles north of Lahaina’s historic Front Street.

What time is check-in/check-out?

Check-in: 4 p.m.

Check-out 12 p.m.

How can I arrive from the airport?

Taxis, private transportation and shuttle services are all available from Kahului Airport (OGG). Private transportation can be arranged through the hotel concierge. Shared and private shuttle transportation can be reserved through SpeediShuttle.

How can I get around the island?

Resort guests enjoy complimentary shuttle service to beaches and restaurants within Kapalua. For more flexibility or longer trips, the hotel offers an onsite Enterprise car rental desk. It’s open daily and can be reached at (808) 669-1901, ext. 7577.

What is there to do in Kapalua?

Kapalua offers an outdoors-centric destination with activities on land and in the water. Beautiful beaches, championship golf courses, hiking and more are all available.




Is there a spa?

Yes. The Ritz-Carlton Spa, Kapalua features nature-inspired treatments, outdoor gardens and a full-service salon.

Is there a gym?

The 24-hour fitness center offers state-of-the-art equipment and an array of group and private classes.

Is there a swimming pool?

The resort offers a 10,000-sq.-ft. three-tiered pool. The top tier is for adults only, the middle is the main pool and on the lower level is a kid’s pool and play area. Poolside cabanas and beach chairs are also available.

Is there a golf course?

The resort offers two championship golf courses with ocean and mountain views. Resort guests enjoy preferred rates and can view and reserve tee times prior to arrival.

What activities are there for kids and teens?

The Ritz Kids and Ambassadors of the Environment programs are designed for young guests ages five and older and feature special amenities, games, sports and eco-adventures.

What are the dining options?

The resort offers six distinct dining venues, all with ocean views, including the breakfast-only Ulana featuring elaborate breakfasts, local cuisine at the signature Banyan Tree and the casual Kai Café with healthy, organic items perfect for a beach picnic.

Can I host an event at the resort?

The resort offers indoor and outdoor event spaces for meetings and weddings including oceanfront lawns, an open-air pavilion and grand ballrooms.

Does the resort offer suite accommodations?

One- and two-bedroom suites are available with residential features including separate living and dining areas and gourmet kitchens.

Is there a Club Lounge?

Guests can upgrade their stay to include Club Lounge access. The Ritz-Carlton Club Lounge at the Anuenue Room combines comfort and exclusivity with personalized service. Here, Club guests will enjoy a dedicated concierge and a well-appointed, relaxed lounge environment with magnificent views of the Bay Course. Complimentary gourmet food and beverage offerings are available throughout the day. Unique to the space and exclusively for club guests, Club Lounge programming includes cocktail classes, cooking demonstrations, and Hawaiian cultural activities.

Are packages or special rates available?

Packages are available throughout the year that showcase resort amenities including dining, spa and golf.