Is there minimum age?
We love children; however, we recommend that you avoid bringing children younger than 16 years old to the spa. Young guests, 16 – 18 years old are welcome to enjoy a selection of treatments under the supervision of a guardian.
What if I am late for my appointment?
Arriving late will simply limit time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. The full cost of the treatment will be applied.
What is the cancellation policy?
If you must reschedule your appointment, please notify us five hours before your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hour notice.
What about payment for the Spa service?
All major credit cards are accepted. You may also charge Spa services to your hotel bill or membership account if applicable. All prices are quoted in OMR Omani Riyals and are inclusive of applicable taxes, service charges, and 5% VAT. For your convenience, payment is also accepted prior to your treatments.
What are the Spa hours of operation?
Spa: 10 a.m. to 9 p.m.
Treatment Times: 10 a.m. to 8 p.m.
Ladies Beach: 10 a.m. to 6 p.m.
What about gratuities?
Gratuities are not included in the Spa treatment’s price. They are a matter of personal discretion.
What about taxes?
Prices are inclusive of applicable taxes, service charges, and 5% VAT.
Is Smoking allowed in the Spa?
Al Bustan Palace Spa by The Ritz-Carlton is a non-smoking environment.
May I request a male or female therapist for the treatments?
As per country law, your therapist will be of the same gender.
Can I keep my mobile phone at the spa?
In consideration of other guests, smoking and active mobile phones are not permitted in the spa. Al Bustan Palace Spa by The Ritz-Carlton is a sanctuary of peace and harmony, so please be aware of the volume of your voice so as not to disturb other guests.