When should I arrive?

For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment in order to complete your health assessment form and take time to relax in the tranquil surroundings of our spa before your treatment. We recommend using the infrared sauna and steam, prior to any treatment. This will stimulate your blood and lymphatic systems and enhance the benefits of your spa treatment.

Who can help me choose the right treatment for me?

Our Spa reception will help you plan the perfect Spa experience. Unique Spa combinations are specially designed to offer you a selection of our most popular treatments.

Should men shave before a facial?

Shaving isn’t necessary but it’s recommended. If you do choose to shave prior to your facial, be sure to do so at least 2-3 hours prior to your scheduled appointment.

What about my jewelry and valuables?

Please leave such items in the safe in your hotel room. There are lockers available for your personal items in the Spa facility.

What do I wear during my treatment?

Wear whatever is comfortable to you. All of our therapists are trained to drape towels discreetly over any areas of the body not involved with the treatment and protect your privacy at all times. Disposable undergarments are also available at the Spa.

Is there minimum age?

We love children; however, we recommend that you avoid bringing children younger than 16 years old to the spa. Young guests, 16 – 18 years old are welcome to enjoy a selection of treatments under the supervision of a guardian.

What if I am late for my appointment?

Arriving late will simply limit time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed. The full cost of the treatment will be applied.

What is the cancellation policy?

If you must reschedule your appointment, please notify us five hours before your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties require 24 hour notice.

What about payment for the Spa service?

All major credit cards are accepted. You may also charge Spa services to your hotel bill or membership account if applicable. All prices are quoted in OMR Omani Riyals and are inclusive of applicable taxes, service charges, and 5% VAT. For your convenience, payment is also accepted prior to your treatments.

What are the Spa hours of operation?

Spa: 10 a.m. to 9 p.m.

Treatment Times: 10 a.m. to 8 p.m.

Ladies Beach: 10 a.m. to 6 p.m.

What about gratuities?

Gratuities are not included in the Spa treatment’s price. They are a matter of personal discretion.

What about taxes?

Prices are inclusive of applicable taxes, service charges, and 5% VAT.

Is Smoking allowed in the Spa?

Al Bustan Palace Spa by The Ritz-Carlton is a non-smoking environment.

May I request a male or female therapist for the treatments?

As per country law, your therapist will be of the same gender.

Can I keep my mobile phone at the spa?

In consideration of other guests, smoking and active mobile phones are not permitted in the spa. Al Bustan Palace Spa by The Ritz-Carlton is a sanctuary of peace and harmony, so please be aware of the volume of your voice so as not to disturb other guests.

What about my comfort?

This is your time and you should enjoy the experience to the fullest. Whether it’s the room temperature, the amount of massage pressure, or the volume of the music. Please notify us of any discomfort preferences.

What if I have special health considerations?

Please notify our Spa reception before booking your treatment if you have high blood pressure, allergies, other physical ailments or disabilities. If you have any concern at all, let us know in advance. You will be asked to complete a full medical questionnaire prior to your treatment.

What if I am pregnant?

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. If you are pregnant, please notify our Spa desk agent when you make your appointments so that they can offer guidance.

How can I make a reservation?

Reservations can be made by calling our spa directly on: +968 2476 4333

Are Gift Certificates available from Al Bustan Palace Spa by The Ritz-Carlton?

Spa gift vouchers may be purchased and used towards spa services or product purchases.

Annual Resort Memberships

• Family Membership
  
• Includes 2 adults and a maximum of 2 children aged 17 and below
• OMR 1,250 net per year
  
  
• Couples Membership
• OMR 1,000 net per year
  
  
• Single Membership
• OMR 800 net per year
  
   
• Added Value
• Access to the beach, restaurants, Family Splash, Ritz-Kids, fitness center, water sports, and an infinity pool at the resort
  
  
• One complimentary overnight stay in a Deluxe Pool View room
  
  
• 20% savings on food and beverage services and promotions (10% savings on alcoholic beverages)
  
  
• 20% savings on banquets and social events
  
  
• 15% savings on private fitness, yoga, and tennis lessons (advance bookings required)
  
  
• Complimentary access to the beach club's non-motorized water sports and tennis courts
  
  
• 20% savings on the best available rate on room reservations. Not applicable on seasonal offers and resident rates.
  
  
• 20% savings on laundry services
  
  
• One complimentary yoga private session with a yoga instructor
  
  
• Two complimentary 60-minute Signature Treatments annually for couple/family membership. Not applicable on weekends or public holidays.
  
  
• 15% savings on Spa treatments
  
  
• 10% savings on personalized wellness & yoga programs and Spa retail items

Lifestyle Spa Membership
 

• Single Membership
  
• OMR 300 net
  
  
• Added Value
• This Spa membership is exclusive to ladies aged 18 years and above
  
  
• Includes access to the ladies’ gym, indoor pool, and ladies' beach
  
  
• Two complimentary 60-minute signature treatments annually. Not applicable on weekends or public holidays
  
  
• Two complimentary guest passes
  
  
• One complimentary group yoga class access per month, per member
  
  
• One complimentary wellness and lifestyle consultation per month
  
  
• 20% savings on Spa treatments
  
  
• 20% savings on personal training packages
  
  
• 10% savings on personalized wellness and yoga programs
  
  
• 10% savings on retail items
  
  
• 20% savings on food & beverage services (excluding alcohol)

• Members must adhere to social distancing and hygiene standards in the resort and spa.


• The Membership is non-transferable and non-refundable. A Membership temporary suspension is not supported.


• *A family membership includes 2 children under the age of 17 years. Individuals exceeding this age will be considered adults and must apply for a single membership. An annual charge of OMR 100 will be applied for each additional child in a family membership.


• The Membership cards are not to be used by anyone other than the name holder. In the event that the Membership card is used by anyone other than the name holder, the Membership will be withdrawn.


• Minimum age for individual and couple membership is 18 years old.


• Domestic helpers may access the facilities with a member for a fee of 10 OMR per day.


• Any additional friends or family members may access the facilities with a member for a fee of 15 OMR per day.


• The Membership fees or any other charges for use of the facilities or services and discounts offered may be changed or withdrawn at any time. Notice of such change will be given to the Members in writing.


• Members agree to abide by all recreation rules and regulations.


• Members agree not to use the resort and spa facilities if they have not received clearance from their personal physician and assume full responsibility for obtaining such clearance. The resort reserves the right to deny access to the facilities for any person who may present a risk to their own welfare. The resort and spa will not be held responsible for the death, injury, illness and or mental impairment of any Member, cause or aggravated by, any prior injury or illness of the nominee, whether known or unknown, through the use of the facilities


• Members recognize there are certain risks involved in using the resort facilities and assume such risks as a condition of their access to the facilities.


• Members assume responsibility for their personal belongings while on the Hotel premises, and accept the liability for any loss or damage that may result from their acts or omissions on the Hotel premises, and I hereby waive any claim against the Hotel relative to the same.


• The resort reserves the right to close specific facilities or any part of them at any time for repair, alternation or maintenance of the facilities without prior notice. There shall be no refund of the Membership fees for any change in the facilities availability or opening times.


• Advance reservations are required for any organized activities such as private lessons or spa treatments. A six (6) hours’ notice is required prior to cancellation of any reserved service; cancellation charge may be applied.


• Renewal of the Membership will be at the sole discretion of the resort and spa.