“Everywhere you turn there is a story that reflects Mexico, from pieces designed by local artisans to activities exploring nature and culture.”
Resort accommodations are open to and an expression of the elements, drawing from
nature to create a warm and welcoming spirit. Artwork, decorative objects, furnishings and textiles reflect the tradition of Mexico’s rich craftsman culture with works from artists in Oaxaca, Yucatán, Campeche, Mexico City, Jalisco and Puebla.
RESORT POLICIES
Note that Ritz-Carlton Reserve does not participate in Marriott Bonvoy and therefore points cannot be earned or redeemed.
As your safety and well-being are of paramount importance to us we are able to confirm that your stay at the hotel includes two Rapid Antigen Test (which meets the CDC guidelines and is approved for travel into the United States), per room, per stay For our guests staying at one of our suites and villas, your stay includes three tests per room, per stay.
CANCELLATIONS
Cancellation rates are subject to change throughout the year and for holidays and special events. Please review terms and conditions when making a reservation.
ADDITIONAL FEES
$100/night for a fourth guest aged 12 or older
CHECK-IN/OUT
Check-In: 3 p.m.
Check-Out: 12 p.m.
SMOKING
Smoking is not allowed at the resort except for designated areas.
PET POLICY
Pets (dogs only) 40 pounds or less are permitted in the rooms with a one-time cleaning fee of $250 per room, per stay.
PARKING
Valet parking is complimentary for hotel guests.
ACCESSIBILITY
- Main entrance
- Registration desk
- Accessible guest rooms have a 32 inch wide opening
- Hotel has on site accessible self-parking
- Route to accessible guest rooms is accessible
- Restaurants and lounges
- Meeting spaces
- Pool entrances
- Spa entrance
- Fitness center entrance
- Self-operating lifts or sloped entry
- Pathway to registration desk
- Service animals allowed for persons with disabilities