For your convenience, we have compiled answers to common questions you may find helpful in choosing the types of treatment that best meet your individual needs or desires.
Who can guide me in choosing my treatment?
Unique spa combinations are specially designed to offer you a selection of our most popular spa treatments. Our Spa receptionists will be delighted to assist you in the planning of your perfect spa experience, including the best order for your treatments.
Should men shave before a facial?
Shaving isn't necessary, but it is recommended. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your service.
When should I arrive?
For your enhanced comfort and relaxation, we suggest that you arrive 30 minutes before your scheduled treatment. This will allow you to experience the art of sauna, steam and Roman bath.
Where should I keep my jewelry and valuables?
Please leave such items in the safe in your hotel room or in the lockers available for your personal items in the spa facility.
Is there a minimum age for guests wishing to enjoy spa treatments?
An adult must accompany all spa guests under eighteen years old.
What if I am late for my appointment?
Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.
What is the cancellation policy?
If you must reschedule or cancel your appointment, please notify us four hours before your scheduled appointment to avoid being charged.
How do I pay for spa services?
We accept all major credit cards. You may also charge spa services to your hotel bill. For your convenience payment is also accepted prior to your treatment.
How will my comfort be ensured?
This is your time, and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of a massage pressure, or the volume of music, notify us of any preference. We request that mobile phones and pagers be switched off in the Spa.
What if I have special health considerations?
You deserve the best possible care. We therefore request that you notify our Spa Reservation Department before booking your treatment if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. If you are pregnant, please notify our Spa desk agent when you make your appointments so that they can offer guidance.
How can I make a reservation?
Reservations can be made by calling the hotel directly on: (974) 4848173.