455 Grand Bay Dr., Key Biscayne, Florida 33149 U.S.A.
Phone:  +1 (305) 365-4500   •  Map & Directions

Frequently Asked Questions

Retreat to The Ritz-Carlton, Key Biscayne Spa in Miami, where our rejuvenating treatments will put your mind, body and soul into a complete state of relaxation. As you prepare to escape to our Miami day spa, soothe your mind by referring to our FAQs and understanding what to expect upon your arrival.

Spa Services

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Are Gift Certificates available from The Spa?

What are the hours of operation?

Spa Policies

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Is there a minimum age for treatments?

What if I am late for my appointment?

What is the cancellation policy?

What about payment for Spa services?

What about gratuities?

Prior to Arrival

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How can I make a reservation?

Who can guide me in choosing my treatments?

When should I arrive?

What about my jewelry and valuables?

Should I shave before a treatment?

Upon Arrival

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What should I wear during my treatment?

What about my comfort?

Health Questions

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What if I have special health considerations?

What if I am pregnant?