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Luxury in All Its Forms

Set along West Nanjing Road in the heart of downtown, The Portman Ritz-Carlton, Shanghai interweaves local cultural touches with contemporary design. The result is a five-star hotel where guests can look out over the city without leaving bed, discover personalized dining and much more.

  • 593 guest rooms and suites with city views and contemporary Chinese décor
  • Comfort cuisine with a creative twist at Portman’s Restaurant
  • All-day dining, Afternoon Tea and craft cocktails at The Ritz Bar & Lounge
  • Nearly 61,000 sq. ft. of meeting and event space
  • State-of-the-art fitness center and indoor and outdoor pools
  • Please select one of the links below to learn more about our spectacular array of amenities and services.

Verified Guest Reviews

Guest Room Features & Amenities

  • Shanghai city skyline views
  • Contemporary Chinese décor, furnishings and artwork
  • Sealy beds with 400-thread count bed linen, down feather pillows and throws (choice of one bed or two single twin beds)
  • Separate bath and shower facilities
  • Extended wardrobe
  • Bedside lighting controls
  • Complimentary tea/coffee making
  • 37-inch LCD television
  • Complimentary wired and wireless Internet
  • Multisensory alarm clock with bluetooth streaming and USB charging
  • Discreetly positioned honor bar
  • Hair dryer

*Kindly note that effective July 1, 2019, six identified disposable items including toothbrush, comb, shaving razors, nail file, bath brushes and shoeshine brushes, will not be proactively provided by the hotel in guestrooms according to the new garbage management regulations issued by the Shanghai Municipal Administration of Culture and Tourism. For any inquiries, please contact our call center at +86 21 6279 8888.

Property Features & Amenities

  • Located in a retail, dining and entertainment complex on the famous West Nanjing Road
  • The award-winning 593 guest rooms and suites, contemporary Chinese in-room décor, furnishings and artwork
  • Business center and extensive health club with swimming pool, 24-hour gym
  • 13 meeting rooms, the combined total meeting space of more than 5,636 square meters; High speed Wi-Fi
  • The Club Level features relaxed lounging, internet connection and sumptuous delicacies served throughout the day

Business Services

  • Copy service (Black/White, Color, A3/A4)
  • Printing service (Black/White, Color, A3/A4)
  • Work station with high speed Internet service
  • Fax service
  • Post/parcel

Hotel Policies

  • Check-in time is 2 p.m.
  • Check-out time is noon on the day of departure
  • Early check-in and/or late check-out requests are subject to room availability and additional charges
  • Cancellation policy: Cancellation is permitted before 1600 hours on the day of your scheduled arrival. If the cancellation occurs after 1600 hours on the day of your arrival, hotel guests of our Shanghai hotel will incur a penalty equivalent to one night's room rate and tax


  • Main entrance
  • Registration desk
  • Accessible guest rooms have a 32 inch wide opening
  • Route to accessible guest rooms is accessible
  • Restaurants and lounges
  • Meeting spaces
  • Pool entrances
  • Spa entrance
  • Fitness center entrance
  • Business center entrance
  • Self-operating lifts or sloped entry
  • Pathway to registration desk


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