The first Ritz-Carlton in America — The Ritz-Carlton, Boston — opened in 1927, playing host to jazz great Cole Porter, playwright Tennessee Williams, Winston Churchill and the like in its early Gilded Age days. Bolstered by the reputation of its European big sisters — The Ritz Paris and The Carlton in London, both managed by hotel legend Cesar Ritz — the hotel helped Americans first experience the meaning of luxury and style in travel and dining, and then came to define it.
The Ritz-Carlton, Boston, which was operated by Edward Wyner, revolutionized hospitality and set the golden standard: private baths in each guest room, formal uniforms for the staff, fresh flowers, à la carte menus, a focus on innovative dining, intimate lobbies and more. The hotel was committed to customer service on an unprecedented level. Whole rooms would be redecorated to suit a famous guest’s taste. The hotel employed a craftsman in-house whose sole job was to paint the gold stripes on the hotel’s furniture. The upholstery in Churchill’s guestroom was upgraded to red linen in advance of his arrival — the Prime Minister’s favorite color.
This attention to detail and dedication to service became the brand’s signature, and remain at the core of every crisp fold, exceptional meal and curated guest experience at a modern Ritz-Carlton hotel or resort.