Is there a minimum age for treatments?
Guests must be at least 16 years of age to enjoy spa treatments. Minors aged below 16 may receive treatments accompanied by a parent or legal guardian.
What is the cancellation policy?
For cancellations or changes in appointments, a minimum 12-hour advanced notice is required in order to avoid being charged in full for any scheduled appointment, program or service not attended. For outside guests, a credit card number is required at the time you book your treatments.
What if I am late for my appointment?
Arriving late will shorten your treatment. Please remember that your treatment must end on time to prevent further delays, regardless of how late you start.
What about payment for Spa services?
All major credit cards, cash with proper identification are accepted. Spa services can also be charged to your hotel bill. For your convenience, payment is accepted prior to treatments at the time of check-in. Please present discounts, gift vouchers and gift certificates at the time services are rendered. Discounts do not apply to spa packages, promotions, special events or holidays.
What about gratuities?
You may opt to leave additional gratuity for your therapist.
May I bring my cellphone?
Our Spa promotes an environment of tranquility and relaxation. Please respect other guests’ rights to privacy and peace. The use of cellular phones and electronic devices is prohibited in Mandapa Spa.
May I smoke or drink alcohol in the Spa?
Smoking and alcoholic beverages are not permitted in Mandapa Spa. We recommend that you refrain from consuming alcohol within eight hours of your treatment.