Immerse yourself in the exotic Mexican Caribbean while staying at The Ritz-Carlton, Cancun, an exclusive hotel considered one of the most luxurious in the world. With easy access to intriguing ancient Mayan sites, enticing white sand beaches and a variety of lively and leisurely pastimes, our hotel in Cancun, Mexico, provides an exceptional setting for an unforgettable vacation.
Indulgent amenities such as the impressive Culinary Center, the luxurious Kayantá Spa, the new Cliff Drysdale Tennis Center and award winning restaurants come together to create an irresistible oasis of enchantment at our Cancun, Mexico, hotel.
The 365-room hotel offers stylish accommodations expected of a resort consistently ranked among the finest in the world. Guest rooms offer stunning vistas of the Caribbean Sea from their secluded terraces or balconies.
Check-in and check-out
- Check-in 3 pm
- Check-out: 12 pm
Connecting/Adjoining Room Requests
We cannot confirm request for connecting or adjoining rooms; however, we will make every effort to meet your requests. Kindly note special attention will be given to families with two or more rooms traveling with children under the age of 12.
Double/Double Bed Request
Limited availability, must be confirmed and guaranteed by reservation agent at time of booking, if available.
Number of Guests per Room
Rooms with king size bed comfortably accommodate two guests
Rooms with two double size beds comfortably accommodate four guests (two adults and two children under the age of 12).
Additional Persons per Room
- Additional persons 12 years and older will be assessed $60 each, per night
- Additional persons 12 years and older for Club Level accommodation will be assessed $120 each, per night
- Additional persons ages 4-11 staying on the Club Level will be assessed $50 each, per night
The above additional charges quoted are based on reservations on the European Plan (accommodation only plan).
Pets
Pets are not allowed on property.
Rollaway Beds
Rollaway beds will only be allowed in suites and guestrooms with king size beds at a rate of $60 per night. Only one rollaway bed per room or suite is permitted. Please note restrictions apply for holidays.
Smoking
All public spaces are non-smoking; however, if you would like to smoke during your visit, designated smoking guestrooms can be reserved. Guestrooms must be confirmed and guaranteed by reservation agent at time of booking, if available.
In the event you are unable to keep your reservation, please cancel at least fourteen days prior to arrival to avoid a cancellation charge.
- Cancellation required at least 14 days prior to arrival
- Cancellations within 14 days of arrival are subject to cancellation charge (payment for two nights, first and last night’s room rate subject to taxes)
- Pricing and policies are subject to change without notice
- Special cancellation policies apply during the Festive Season and holidays