THE RITZ-CARLTON, CANCUN

Retorno del Rey #36, Zona Hotelera, Cancun, Quintana Roo 77500 Mexico
Phone:  +52 998 881 0808   •  Map & Directions
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Hotel Information



It is where the Mayan people once came to pay tribute to the sun, where green turtles have nested year after year, and where beach lovers from around the world discover a sandy slice of heaven. The Ritz-Carlton, Cancun is a luxury resort that embodies the vibrant yet quaint charm of Cancun set along one of the finest beaches in Mexico. Enjoy the warm Caribbean afternoon breezes from a luxurious poolside chaise at our Cancun beach resort, master the cooking style of our affable chefs at  The Culinary Center, give into the tranquility of Mayan-inspired spa treatments or let the soothing sound of the waves accompany your dinner on the beach. And when you must depart our luxury Cancun resort, a musical serenade of traditional Mexican songs will leave you with memories as sweet as the guitars’ melodies. 

Must-Do Attractions:

Services and Amenities:

  Guest Room Features & Amenities
  Resort Features & Amenities
  Business Services
  Hotel Policies
  Cancellation Policy
  Awards & Accolades
  Accessibility

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Guest Room Features & Amenities


  • Private balconies or terraces with panoramic view of the Caribbean Sea
  • Plush, goose-down and non-allergenic comforters and pillows, sumptuous feather beds and luxurious 400-count Egyptian cotton sheets
  • Childproofed and wheelchair-accessible guest rooms available upon request
  • Spacious marble bathrooms with separate shower and bathtub in our luxury resort
  • Plush terry or lightweight embroidered bathrobes
  • Twice-daily housekeeping attention with evening turndown service
  • On-demand video and viewing guide
  • High-speed, wireless Internet access
  • iPod docking station
  • In-room safe
  • Coffee and tea refreshment box
  • Fully stocked refreshment cabinet
  • 24-hour in-room dining
  • All non-smoking guest rooms

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Resort Features & Amenities


Our luxury resort in Cancun, Mexico has been consistently ranked among the finest hotels and resorts in the world and today it is proudly known as Mexico’s  most awarded resort.

  • Two award-winning restaurants, Fantino and The Club Grill
  • Nine dining outlets
  • A residential-style Culinary Center designed by Viking Range®
  • Kayantá Spa
  • Exclusive Club Lounge
  • 1,200 feet of white-sand beach
  • Two swimming pools and oceanfront whirlpool
  • Private beach palapas, cabanas and lounges
  • Poolside umbrellas
  • Ritz Kids camp, activities for children
  • Turtle release program
  • Beauty Salon
  • Complimentary fitness center with cardiovascular and strength-training equipment, personal training, and group classes
  • Tennis Center
  • The Ritz-Carlton Gift and Sundry Shop featuring logo apparel, a wide array of gift items and sundries
  • Escada and La Perla Boutiques
  • Xaman-Ek Mexican Gallery
  • Tour and travel arrangements
  • Professional On Site Photographer

Itzy Bitzy Baby Amenities

  • Special baby bath amenities 
  • Baby soaking tub 
  • Baby-proofed crib and changing table
  • Miniature hangers in the closet to fit the baby’s wardrobe 
  • Personalized sign for the day door 
  • Baby high chair

Available upon request for rooms with King size beds and suites only

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Business Services


  • Fully equipped executive Business Center with high-speed Internet access, color copier, fax and scanning services
  • Conference Concierge
  • Technology Butler®
  • Audio/visual equipment
  • Shipping and receiving services
  • Electrical services
  • All public spaces and guest rooms have Wi-Fi Internet access at our Cancun resort

Acceptance of US Currency

Due to local regulations, the acceptance of U.S. dollars in cash is controlled when in Mexico. The maximum amount of U.S. currency accepted or exchanged on property is $1,500 USD per month, per room reservation. Payments with credit/debit cards, in Mexican pesos or most currencies are widely accepted.

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Hotel Policies


Check-in/Checkout
Check-in: 3 p.m.
Check-Out: 12 p.m.

Pets
Pets are not allowed on property. Service animals allowed for persons with disabilities.

Smoking
The Ritz-Carlton, Cancun is a non-smoking hotel.

Parking
Valet parking only, $20 USD per night

Additional Guests
Please note that the maximum occupancy per guest room is two adults and two children under 18 years old.

Additional guests will be assessed as follows:

  • 18 years and older: $60 USD per person, per night on oceanview and oceanfront guest rooms
  • 4 to 11 years: $50 USD per person, per night on club level accommodations
  • 12 to 17 years: $75 USD per person, per night on club level accommodations
  • 18 years and older: $120 USD per person, per night on club level accommodations

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Cancellation Policy


In the event you are unable to keep your reservation, please cancel at least 14 days prior to arrival to avoid a cancellation charge.

  • Pricing and policies are subject to change without notice
  • Special cancellation policies apply during the Festive Season and high demand periods throughout the year, including holidays

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Awards & Accolades


American Automobile Association (AAA)
  • The only AAA Five Diamond Resort in North America with two owned and managed AAA Five Diamond Restaurants 
  • Five Diamond Resort Rating (1996 - 2015) 
  • Five Diamond Restaurant Rating for The Club Grill (1999 - 2015) 
  • Five Diamond Restaurant Rating for Fantino (2006 - 2015)

Premio Nacional de Calidad (National Quality Award)
  • Only company that has won the award in three occasions (1994, 1999, 2005

Premio Nacional de Ahorro de Energía Eléctrica (National Energy Savings Award)
  • Only hotel company in Mexico recipient of the accolade (2010 - 2012)

Travel + Leisure Magazine
  • World’s Best Service, Mexico (2012) 
  • 500 World’s Best Hotels (2012, 2013)

Condé Nast Traveler
  • Top 240 Spas in the U.S., Mexico, Caribbean & Canada (2012)
  • The Gold List - World’s Best Hotels (2011, 2014)

Celebrated Living Magazine
  • Reader‘s Choice Platinum List - Top 10 Mexico Hotels (2012)

TripAdvisor®
  • Travelers’ Choice Award, The Ritz-Carlton, Cancun (2011 - 2015)

MDC Magazine
  • Top Hotels for Meetings in Mexico (2009, 2010)
  • World’s Best Awards - Hotels (2013, 2014)
  • Travelers’ Choice Award, Fantino (2015)

Expedia
  • Expedia® Insiders’ Select™ (2014)

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Accessibility


  • Main entrance
  • Restaurants and lounges are accessible
  • Meeting space is accessible
  • Entrance(s) to on-site swimming pool(s)
  • Entrance to on-site spa
  • Entrance to on-site fitness center
  • Entrance to on-site business center
  • Accessible route to the registration desk
  • Registration desk accessible
  • Route to accessible guest rooms
  • Service animals allowed on property for people with disabilities
The Ritz-Carlton, Cancun is a Tier 3 property. Learn more or
 



Itzy Bitzy Baby Amenities



Enjoy ease and convenience when traveling with children with a variety of amenities suited especially for our tiniest guests, including:

  • Special baby bath amenities 
  • Baby soaking tub 
  • Baby-proofed crib and changing table
  • Miniature hangers in the closet to fit the baby’s wardrobe 
  • Personalized sign for the day door 
  • Baby high chair

Available upon request for King size rooms and suites only