Hotel Information

Immerse yourself in the exotic Mexican Caribbean while staying at The Ritz-Carlton, Cancun, an exclusive hotel considered one of the most luxurious in the world. With easy access to intriguing ancient Mayan sites, enticing white sand beaches and a variety of lively and leisurely pastimes, our hotel in Cancun, Mexico, provides an exceptional setting for an unforgettable vacation.

Indulgent amenities such as the impressive Culinary Center, the luxurious Kayantá Spa, the new Cliff Drysdale Tennis Center and award winning restaurants come together to create an irresistible oasis of enchantment at our Cancun, Mexico, hotel.

• Bedding presentation consisting of 400-thread-count linens
• Remote-controlled television with international cable
• CD player
• Individual air conditioning controls 
• All rooms are equipped with gourmet espresso machines  
• Rainforest showerheads
• Fully stocked refreshment cabinet
• Multi-line telephones with dataports and voice mail
• In-room safe
• Bedside radio with digital clock/alarm
• Irons and ironing board
• Marble bath with double vanities and separate tub and shower 
• Hair dryer and scale
• Plush terry bathrobes
• Imported bath essentials
• Wi-fi Internet service available, with an additional charge 
• All suites feature 32" LCD flat screen TVs

Guest Services

• Twice daily housekeeping attention and evening turndown service
• Overnight laundry and dry cleaning service
• 24-hour in-room dining
• Complimentary morning newspaper
• Complimentary overnight shoe-shine service
• Special amenities for Japanese travelers
• Bath Butler service
• Complete concierge services
• Valet parking
• Safe deposit boxes on property
• Pool concierge
• Babysitting services
• Kids Camp children's activity program
• Limousine Service

Property Features

• A striking Culinary Center featuring fun cooking classes
• 1,200 feet of white sand beach
• Two sculptured outdoor swimming pools with sun patios 
• Oceanfront whirlpool
• Kayantá Spa
• Fitness center with a wide variety of fitness classes
• Cliff Drysdale Tennis Center and Pro Shop 
• Six restaurants complemented with two lounges
• The Ritz-Carlton Club Level and The Cobalt Lounge
• Group Lounge
• Full service beauty salon
• Tour and travel arrangements
• Car rental
• Boutiques Escada and La Perla
• The Ritz-Carlton Gift Shop featuring Ritz-Carlton logo merchandise
• Pro Shop
• Xaman-Ek Gallery
• A Turtle Camp Program from June to September

• Executive Business Center
• Wi-Fi Internet service available in all public spaces, with an additional charge
• Conference Concierge
• Technology Butler services
• Express Check-in/Check-out

Since its opening in 1993, The Ritz-Carlton Cancun has received all the major awards the hospitality industry and leading consumer organizations can bestow. The following is a list of the principal awards won by The Ritz-Carlton, Cancun in the most recent years:

American Automobile Association (AAA)
• The only AAA Triple Five Diamond oceanfront resort in the world. (2008)
• The Ritz-Carlton, Cancun was the first property to receive triple honors from the AAA since the Association introduced the Diamond rating system in 1977, receiving Five Diamond Awards for the resort and for its two fine dining restaurants, The Club Grill and Fantino.
• Five Diamond Resort Rating (1995-2006, 2008)
• Five Diamond Restaurant Rating for The Club Grill (1999-2006, 2008)
• Five Diamond Restaurant Rating for Fantino (2006, 2008)

Premio Nacional de Calidad (National Quality Award)
• Only company that have won the award in three occasions (1994, 1999, 2005)

Travel + Leisure Magazine
• 500 World’s Best Hotels (2005, 2006)
• World´s Best Awards - Best 100 hotels in the world (2005)
• World´s Best Awards, Top 25 Hotels in Mexico, Central and South America (2005, 2007)
• World´s Best Awards, Top 10 Spas in Mexico, Central and South America (2007)
• Family’s 50 Best Family Resorts (2005, 2007)

Condé Nast Magazine
• The Gold List World’s Best Places to Stay (2005, 2007)
• Top 100 Best of the Best (2005)
• Kayantá Spa, The Top 50 Spas in North America and the Caribbean (2006)

Celebrated Living Magazine, Platinum List
• No. 1 hotel in Mexico, Central and South America (2005, 2006, 2007)

Hewitt Associates and America Economia Magazine
• The Best Employer in Mexico (2004, 2005)

Quien Magazine
• Casitas Restaurant -  The top "must-visit" restaurant in Mexico (2007)