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Contact us at
013-800-2413-3333 (Barak), 014-800-2413-3333 (Bezeq), or 012-800-2413-3333 (Golden Lines)
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10-800-600-0666(accessible from Northern China), 10-800-260-0666 (accessible from Southern China), or 00-800-2413-3333 (IDD access)
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800-96-2064, 001-800-2413-3333 (HKTI), 0060-800-2413-3333, 009-800-2413-3333 (New World Telcom), 1038-800-2413-3333 (Smartone), 1666-800-2413-3333 (City Telecom HK), or 2608-800-2413-3333 (EC Telecom)
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0120-853-201, 0061-010-800-2413-3333 (IDC), 0041-010-800-2413-3333 (ITJ), 001-010-800-2413-3333 (KDD), or 0033-010-800-2413-3333 (NTT)
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001-800-2413-3333 (Korea Telecom), 002-800-2413-3333 (DACOM), or 008-800-2413-3333 (ONSE)
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The Ritz-Carlton, Cancun Home

The Ritz-Carlton Home

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THE RITZ-CARLTON, CANCUN

Retorno del Rey #36, Zona Hotelera, Cancun, Quintana Roo 77500 Mexico

Phone: 52 998 881 0808 • Contact Hotel

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General Information

Experience a completely revitalized destination.

For your convenience, The Ritz-Carlton has provided the following information to help you plan for and enjoy your stay with us.

Transportation

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Private Transportation

Whether you need exclusive ground-transportation to and from the airport, a helicopter flight to visit the Mayan archeological sites, or a luxurious yacht tour to the nearby Islands, it will be a pleasure to accommodate your transportation needs. For pricing and reservations, please contact our concierge.

Taxis

Always ask about the fare before taking the cab. Most hotels will have a list of official rates.

Rental Cars

If you want to discover Cancun and the Riviera Maya while driving around this vibrant destination, please contact our concierge for an array of Car Rental options.

Parking

There is parking lot and valet service in the hotel. The service is complimentary.

Out side of the hotel, most of the places offer parking lot and the cost is about 3 USD for 4 hours.

Autobuses

Best to pay bus drivers in Pesos. Exact change is not necessary as the drivers make change.

Local Information

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Electricity

The standard is 110 volts. Hotels usually offer voltage converters for 220 volt devices. Some sockets do not accept polarized or three-prong plugs.

Time Zone

Standard time zone: UTC/GMT -6 hours

Time zone: CST - Central Standard Time

Languages

The official language is Spanish. In the tourism industry, English, French, Italian and German are also spoken. Part of the local indigenous population still speaks Mayan.

Local Currency

Mexico’s official coin is the peso but in Cancun, American Dollars are accepted in most places at a lower exchange rate. Currency exchange is available at the front desk 24 hours for your convenience, and there are several Money Exchange Houses in the hotel zone. Please note that the exchange rates fluctuate daily.

The Ritz-Carlton, Cancun working in full compliance with the Mexican Treasury Department, allows foreign exchange transactions in cash for up to $1,500 USD a month, per room reservation. The exchange and use of international credit cards and traveler’s checks is unaffected by this law.

Hours of Work/Business

The work/business hours are from 9:00 a.m. until 6:00 p.m.

Banking Hours

Banks in Cancun open Monday to Friday, usually from 8:00 a.m. to 4:00 p.m. Some branches open on Saturdays.

Shopping Hours

All the shopping malls are open daily from 10:00 am.

Tipping

10-15% of the total bill in restaurants and bars.

Emergency Phone Number

General emergency number
060

Bomberos - Firefighters
52-998-884-1202

Cruz Roja / Red Cross
52-998-884-1616

Airport

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The Cancun International Airport is located 20 minutes away from the hotel.

Passenger Services

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Banking Services
Ground Transportation
Car Parking
Public telephones
Car rental
Lockers
Medical Services
Duty Free Shopping
Restaurants

Cancún International Airport
Carretera Cancún-Chetumal km22
Benito Juarez, Quintana Roo
Tel (52) 998-848-7200
Website

Departure

When flying internationally, we suggest leaving two and a half hours prior to your scheduled time of departure. This will allow time for the drive to the airport, check-in and airport security. When flying domestically, we suggest leaving at least one hour and forty-five minutes prior to your scheduled time of departure.

Before you come to Cancun

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Passport

As of January 23, 2007, the United States Government requires all travelers to the U.S. traveling by air to have a valid passport when entering/re-entering the U.S. from Canada, Mexico, Bermuda, and the Caribbean. This same regulation will go into effect on June 1, 2009 for those traveling by land or sea. For more information, please visit the US State Department's Western Hemisphere Travel Initiative page.

Climate

The weather in Cancun is generally sunny all year round.
The average maximum and minimum temperatures are:

From January to March: 20° a 30° C (68° a 86° F)
From April to June: 22° a 32° C (71° a 89° F)
From July to September: 24° a 33° C (75° a 91° F)
From October to December: 20° a 31° C (68° a 87° F)

Clothing

Lightweight clothing is suitable for daywear

Weather

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Average Monthly Temperatures	High	Low
January	30° C / 86° F	20° C / 68° F
February	30° C / 86° F	20° C / 68° F
March	30° C / 86° F	20° C / 68° F
April	32° C / 89° F	22° C / 71° F
May	32° C / 89° F	22° C / 71° F
June	32° C / 89° F	22° C / 71° F
July	33° C / 91° F	24° C / 75° F
August	33° C / 91° F	24° C / 75° F
September	33° C / 91° F	24° C / 75° F
October	31° C / 87° F	20° C / 68° F
November	31° C / 87° F	20° C / 68° F
December	31° C / 87° F	20° C / 68° F

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