THE RITZ-CARLTON, CANCUN

Retorno del Rey #36, Zona Hotelera, Cancun, Quintana Roo 77500 Mexico
Phone:  +52 998 881 0808   •  Map & Directions
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Frequently Asked Questions

From a Mayan Sanctuary Massage treatment to a Deep Blue Peel body scrub, let us help you create the ultimate spa experience to ensure maximum relaxation and rejuvenation. For your convenience, we have compiled answers to common questions you may find helpful in selecting a treatment or preparing for your visit to our day spa in Cancun, Mexico. 

Prepare to have your worries melt away at our day spa with the soothing touch of our massage professionals paired with a serene background of the Caribbean.


Prior to Arrival

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When should I reserve my treatment?

When should I arrive?

Should I shave before a treatment?

Where should I keep my jewelry and valuables?

Should I eat before a treatment?


Spa Policies

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What if I am late for my appointment?

What is the cancellation policy?

Can minors ages 14-17 receive massages or facials?

Can minors aged 13 and younger receive massages or facials?


Upon Arrival

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How will my comfort be ensured?


Health Question

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What if I have special health considerations?