OPEN SOURCE

At The Ritz-Carlton, we are proud to share our best practices to support our communities. Our Essentials of Service customer service training lesson was developed to enable our employees to support our non-profit partner organizations and partner schools and to inspire them to provide excellent service to their stakeholders. Succeed Through Service skills-based mentoring program leverages our award-winning employee training and development programs to engage and inspire young students.

It is our hope that by sharing our programs on an open source, non-proprietary basis, we will inspire others to get involved in supporting communities, and helping young students flourish.

Essentials of Service

The Essentials of Service training program was developed through a partnership between The Ritz-Carlton Leadership Center and Community Footprints as a resource to help our community partners improve service levels to their stakeholders (volunteers, community, business partners, funders, etc.). Delivering a more professional service experience will assist community partners in achieving their mission.

The program’s content covers the essentials of a positive service environment including:

• general service principles;
  
• making a good first impression in person and on the phone;
• the importance of active listening skills;
• and workplace manners for creating a positive environment with co-workers.

Download Essentials of Service for Non-profits  

Download Essentials of Service for Schools  

Succeed Through Service Toolkit

This toolkit will help establish school/private sector partnerships and engage employees in a sustainable volunteer program that introduces at-risk students to career options, essential life-skills and civic responsibility. The Resource Guide also contains the lesson guides for the seven modules listed below:
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Career Exploration: Introduction to the Hospitality Industry

This module introduces students to the broad range of careers in the hospitality industry – from pastry chef to hotel engineer to senior management – giving them insights into what it takes to achieve a successful career.
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Social Skills and Etiquette

It starts with making a great impression. This presentation provides students with a basic understanding of the personal skills and manners needed to professionally interact with and make an impact on others. 
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Successful Presentation Skills

By introducing students to the best practices of public speaking, this module educates students on how to overcome presentation anxiety and practice the delivery basics. 
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Power of Teamwork

More than a millennial buzzword, collaboration has become the catalyst for almost every successful team. This module introduces students to the power of teamwork and the essential elements that make a group successful.
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Application and Interview Skills

Setting yourself up for success. This module introduces students to the skills and abilities crucial to preparing for an interview and executing it with confidence. 
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Safe Food Handling Skills

This module is designed to educate students on the basics of safety and hygiene when buying, handling and storing food items at home and the appropriate use of working surfaces to avoid cross-contamination.
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Healthy Eating

At The Ritz-Carlton, we are proud to share our best practices to support our communities. Our Essentials of Service customer service training lesson was developed to enable our employees to support our non-profit partner organizations and partner schools and to inspire them to provide excellent service to their stakeholders. Succeed Through Service skills-based mentoring program leverages our award-winning employee training and development programs to engage and inspire young students.

It is our hope that by sharing our programs on an open source, non-proprietary basis, we will inspire others to get involved in supporting communities, and helping young students flourish.