THE RITZ-CARLTON, SAN JUAN

6961 Ave Gobernadores, Carolina, Puerto Rico 00979-7000 U.S.A.
Phone:  +1 (787) 253-1700   •  Map & Directions
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Hotel Information



Indulge in the enchanting rhythms and flavors of a breathtaking San Juan beach resort.

Let one of the most elegant San Juan luxury resorts, The Ritz-Carlton, San Juan awaken your senses as you fall under the spell of its enchanting rhythms and flavors. Our casual yet elegant luxury hotel envelops guests in a timeless Caribbean setting – perched on a two-mile stretch of a golden sandy beach. Puerto Rican fritters, mamposteao rice and mofongo introduce adventurous palates to the local cuisine. Rum flights find their way on to afternoon agendas. And the percussion-driven beats of bomba and plena enliven the atmosphere with Puerto Rico’s beloved musical heritage. Enjoy a leisurely stroll down the Avenida Isla Verde as your senses also delight in crashing ocean waves, gentle sea breezes and the welcoming sights of our San Juan beachfront hotel and resort that offers:

  • 416 well-appointed guest rooms; including one Ritz-Carlton Suite, six Executive Suites and four Garden View Suites 
  • Five exceptional restaurants including BLT Steak and Il Mulino New York 
  • 30,000 square-feet of conference and banquet facilities, including an 11,840 square-foot ballroom 
  • 12,000 square-foot Caribbean spa with 11 treatment rooms, incorporating indigenous ingredients 
  • Swimming pool overlooking the beach 
  • A dazzling casino 
  • A luxury resort location just 15 minutes away from the airport and the cosmopolitan culture and night life of Old San Juan

  Guest Room Features & Amenities
  Property Features & Amenities
  Business Services
  Hotel Policies



Unwind at our Puerto Rico luxury resort’s unmatched accommodations.

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Guest Room Features & Amenities


  • Flat-screen LCD televisions featuring cable, main channels, sports channels and latest movies 
  • Sumptuous marble baths 
  • Gourmet in-room coffee and tea 
  • 400 thread count, 100% cotton Frette linens 
  • High-speed Internet access 
  • Goose down and non-allergenic foam pillows 
  • Plush lightweight bathrobes and generously sized terry bath towels 
  • Lighted make-up mirror, hair dryer and scale 
  • Business desk 
  • AM/FM clock radio with alarm and iPod dock 
  • Three telephones with dual phone lines and data port 
  • Fully stocked mini refreshment bars 
  • All of our San Juan Puerto Rico resort rooms are nonsmoking 
  • Double bedded rooms cannot fit a rollaway 
  • High-speed wireless Internet access

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Property Features & Amenities


  • Oceanfront pool and Jacuzzi 
  • Luxury resort Spa and Fitness Center 
  • Five dining experiences including BLT Steak and Il Mulino New York 
  • A dazzling casino 
  • Two oceanfront tennis courts 
  • Pool pavilions and beach cabanas are available for an extra cost 
  • Complete concierge services 
  • The Ritz-Carlton Signature Shop 
  • Overnight laundry service 
  • Twice-daily housekeeping service including nightly turndown 
  • Safe-deposit boxes on property 
  • 24-hour room service 
  • 24-hour valet parking 
  • Complimentary overnight shoeshine

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Business Services


  • In room high-speed Internet access 
  • Comprehensive business center 
  • Audiovisual equipment and services 
  • Shipping and receiving services 
  • Security services 
  • Electrical services 
  • Conference Concierge 
  • Standard meeting amenities 
  • Highly trained, professional business staff

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Hotel Policies


Payment
  • Upon check-in, a form of payment is required to cover hotel incidental charges

Resort Fee


  • In addition to the room rate, there is a 18 percent luxury resort fee charged per room, per night, which covers a variety of guest services including, but not limited to:
    • Use of the Fitness Center
    • Selection of daily fitness classes
    • High-speed Internet access in all guest rooms
    • Wireless connections in public areas, at the pool and on the beach
    • Limited services at our 24 hour business center
    • Access to 800# calls 
    • Local phone calls in the San Juan Metropolitan Area 
    • Beach chairs, towels and umbrellas 
    • Use of the tennis courts 
    • In-room coffee and tea 
    • In-room bottled water 
    • Selection of daily fitness classes (based on availability)

Full Room & Tax Prepayment*


  • Full prepayment of your total estimated room, tax and resort fee charges will be charged at time of booking. All major credit cards and money orders, or checks forwarded directly to our luxury resort are accepted. The remaining balance will be paid directly at the hotel upon departure.

Check-In and Check-Out Time


  • Check-in time is after 4 p.m.
  • Check-out time is 11 a.m.
  • Should you require a late check-out from our Puerto Rico resort and a room is available, a half-day room rate will apply up to 3 p.m., and a full day rate will be applied for guests wishing to depart after that time.

Connecting/Adjoining Room Requests*


  • We cannot confirm requests for connecting or adjoining rooms; however, we will make every effort to meet your requests. Kindly note that special attention will be given to families with 2 or more rooms traveling with children under the age of 12.

Double/Double Bed Requests


  • Limited availability. Must be confirmed and guaranteed by Reservation Agent at time of booking, if available.
  • Double bedded rooms cannot fit a rollaway

Number of Guests Per Room


  • Rooms with king size beds comfortably accommodate two guests
  • Rooms with two full size beds comfortably accommodate four guests – two adults and two children under 12
  • Additional persons will be assessed $150 each, per evening, for Club Level rooms

Pets


  • Pets are not allowed at our resort in Puerto Rico.

Rollaway Beds


  • Rollaway bed request have a one-time charge of $30 and are based upon availability. Only one rollaway bed per room or suite is permitted.

Crib/Pack and Play

  • Crib or pack and play request are based upon availability.

Spa


  • Our spa and fitness center facilities are to be enjoyed by adults, 18 years and over; salon services are offered for younger guests.

  • Steam rooms, co-ed sauna and whirlpool facilities are to be enjoyed by guests that have booked a spa experience. The use of the facilities, without booking a treatment, are based upon availability and will have an additional cost of $60 per guest, per day.

Damage items/Lost articles


The hotel shall not be responsible for damage or loss of any merchandise or articles brought into our luxury resort or for any items left unattended.

*Applies during holidays and black-out periods

    The Ritz-Carlton, San Juan is a Tier 4 property. Learn more or