Indulge in a breathtaking Caribbean resort with a tradition of unparalleled luxury and service.

Enjoy a leisurely stroll down the Avenida Isla Verde, as your senses delight in crashing ocean waves, gentle sea breezes and the welcoming sights of our hotel in San Juan, Puerto Rico.

Ideally located on eight acres of prime beachfront property in beautiful Isla Verde, and just minutes from historic Old San Juan, The Ritz-Carlton, San Juan offers:

• Eight lush acres along golden beaches
• 416 newly enhanced guestroom and suites; including The Ritz-Carlton Club Level, a dedicated concierge attends to individual needs in a well-appointed, relaxed lounge environment with culinary offerings throughout the day
• Five exceptional restaurants including Laurent Tourondel's BLT Steak and Il Mulino New York
• 30,000 square-feet of conference and banquet facilities, including an 11,840 square-foot ballroom
• 12,000 square-foot Caribbean spa with 11 treatment rooms, incorporating indigenous ingredients
• Swimming pool overlooking the beach
• 24-hour casino
• Minutes from San Juan’s cosmopolitan culture and nightlife
  
  

• Flat-panel LCD televisions featuring cable, main channels, sports channels and latest movies
• Sumptuous marble baths  
• Gourmet in-room coffee and tea
• 400 thread count, 100% cotton Frette linens
• High-speed internet access
• Goose down and non-allergenic foam pillows
• Plush lightweight bathrobes and generously sized terry bath towels
• Lighted makeup mirror, hair dryer and scale
• Business desk
• AM/FM clock radio with alarm and iPod dock
• Three telephones with dual phone lines and data port
• Fully stocked mini refreshment bars
• All of our San Juan hotel rooms are non-smoking
• Double bedded rooms cannot fit a rollaway
• High-speed wireless internet access

• Oceanfront pool and Jacuzzi
• 24-hour casino
• Fitness center and luxury spa
• 5 dining experiences including BLT Steak and Il Mulino New York
• Complete concierge services
• Full childcare facility (babysitting services upon request)
• The Ritz-Carlton Signature Shop
• Overnight laundry service
• Twice daily housekeeping service including nightly turndown
• Safe deposit boxes on property
• 24-hour room service
• 24-hour valet parking
• Complimentary overnight shoeshine
• Complimentary morning "Times" fax

• In room high-speed internet access
• Comprehensive business center
• Audio-visual equipment and services
• Shipping and receiving services
• Security services
• Electrical services
• Conference Concierge
• Standard meeting amenities
• Highly trained, professional business staff

Payment

• Upon check-in, a form of payment is required to cover hotel incidental charges

Resort Fee

• In addition to the room rate, there is a 16% resort fee charged per room, per night, which covers a variety of guest services including, but not limited to:
• Use of the Fitness Center
• Selection of daily fitness classes
• High-speed internet access in all guest rooms
• Wireless connections in public areas, at the pool and on the beach
• Limited services at our 24 hour Business Center
• Use of the following non-motorized water sports equipment (weather permitting and based on availability): float mats, and snorkeling equipment

Full Room & Tax Prepayment*

• Full prepayment of your total estimated room, tax and resort fee charges will be charged at time of booking. All major credit cards and money orders, or checks forwarded directly to the hotel are accepted. The remaining balance will be paid directly at the hotel upon departure.

Check-In and Check-Out Time

• Check-in time is after 4 p.m.
• Check-out time is 12 p.m.
• Should you require a late check-out and a room is available, a half-day room rate will apply up to 3 p.m., and a full day rate will be applied for guests wishing to depart after that time.

Connecting/Adjoining Room Requests*

• We cannot confirm requests for connecting or adjoining rooms; however, we will make every effort to meet your requests. Kindly note that special attention will be given to families with 2 or more rooms traveling with children under the age of 12.

Double/Double Bed Requests

• Limited availability. Must be confirmed and guaranteed by Reservation Agent at time of booking, if available.
• Double bedded rooms cannot fit a rollaway

Number of Guests Per Room

• Rooms with king size beds comfortably accommodate two guests
• Rooms with two full size beds comfortably accommodate four guests – two adults and two children under 12
• Additional persons will be assessed $150 each, per evening, for Club Level rooms

Pets

• Pets are not allowed on property.

Rollaway Beds

• Rollaway beds will only be allowed in Executive Suites and Garden View Suites at a rate of $50 per night ($100 Club Level). Only one rollaway bed per room or suite is permitted.

Spa

• Persons 17 years and under are not allowed to use the spa facilities at any time unless accompanied by an adult.

Damage items/Lost articles

The hotel shall not be responsible for damage or loss of any merchandise or articles brought into the Hotel or for any items left unattended.

*Applies during holidays and black-out periods